Where are Aeroflot offices located in Moscow? What are they? You will find answers to these and other questions in the article. Aeroflot is the largest airline in Russia. Its legal name is PJSC LLC Aeroflot - Russian Airlines.
The company operates international flights from the Moscow Sheremetyevo airport. It is one of the oldest airlines in the world, fully state-owned. The history of the company began in 1923. After the collapse of the USSR, half of it was privatized, since the state controls the verification package of shares (51%).
Aeroflot
Next, we look at the offices of Aeroflot in Moscow, and now we will talk about the company itself. Aeroflot has been a member of the aviation alliance since April 2006. This company, together with its subsidiaries Aurora, Russia and Pobeda, forms one of the largest aviation holdings in the Russian Federation - the Aeroflot group.
The holding's net profit in 2013 amounted to 7,334.7 million rubles. Over this year, the company itself transported 20.9 million travelers, and taking into account all Aeroflot group airlines, 32.3 million. According to the Skytrax consulting airline, in 2014 Aeroflot was recognized as the best airline in Eastern Europe for the third time.
For the quality of the service according to the version of the consulting airline Skytrax in 2016, in April, the company was awarded four stars, for the first time among the Russian airlines.
The general director is Savelyev Vitaliy. The headquarters of Aeroflot is located on the Arbat in Moscow.
Offices
Aeroflot offices in Moscow are not known to everyone. They are located in the center of the metropolis (five pieces), as well as in the Sheremetyevo air harbor (three pieces). Offices are located at the following addresses:
- 1st Tverskaya-Yamskaya street, house number 32 (works on Sunday from 9:00 to 20:30 and from Monday to Saturday from 9:00 to 20:30);
- Arbat street, house number 10 (the work schedule is identical);
- Korovy Val street, house number 7, building 1 (the work schedule is the same as in previous offices);
- Petrovka street, house number 20/1 (identical work schedule);
- Frunzenskaya embankment, house number 4 (identical work schedule);
- Sheremetyevo, terminal D, ticket offices are located in the left wing of the terminal on the third floor in the area of domestic flights dispatch opposite the counters (operates around the clock, there are two breaks: from 8:45 to 9:00 and from 19:45 to 20:00);
- Sheremetyevo, terminal E (operates on the same schedule as terminal D);
- Sheremetyevo, terminal F (the schedule is identical to the schedule of terminal D).
At Aeroflot sales offices you can conclude a baggage and flight insurance contract.
Reviews
Are you going on vacation? Do you need plane tickets? What do people say about Aeroflot offices in Moscow? Many people like their work, but there are also those who are dissatisfied. So, many complain that it is impossible to buy tickets for a subsidy, that people need to stand in lines for three days. Tourists say that they have to be on duty at night, write down the order, and the list sometimes reaches thousands of people.
Some people argue that every year Aeroflot has fewer professionals. Those who are preferred are well known. That is why the quality of service and work is lame.
They recall how proud they were at the time of the airline. They claim that today the best employees have gone to other companies for a more decent salary. Often travelers say that the confusion that is happening in the company, it is already impossible to stop.
Main office
What is the central office of Aeroflot? How is he good? It is known that the Minister of Transport of the Russian Federation Igor Levitin and the General Director of OJSC Aeroflot Vitaliy Savelyev in 2010, on November 1, opened the central office of private sales of Aeroflot at Arbat Street, building number 10.
The new office is convenient for passengers, as it is equipped with self-service kiosks, through which travelers book and buy tickets, and a spacious operating room with sales offices.
Today, there are nine operators serving up to 500 passengers a day, and up to 150 tourists use kiosks. The waiting time in the queue was reduced to 10-12 minutes.
Differences
Aeroflot’s central sales office has the following distinctive prerogatives: convenient location (near the Smolenskaya and Arbatskaya metro stations), the latest software that provides a specific approach to each traveler. The office also has an electronic queue administration system that displays the maximum possible options to guarantee high quality and efficient customer service. It can also recognize the status of elite travelers participating in the Aeroflot Bonus project.
The operating room is designed in accordance with the corporate identity of the company. Plasma with current data is placed here, there is music. All office workers are professionals, winners and laureates of the contest "Best in Specialty".
An undoubted advantage of the central office is the presence of the Aeroflot Bonus project agents in it, who can answer all questions of the program participants.
Representatives of Aeroflot Bonus work from Monday to Saturday from 9:00 to 20:00 and on Sunday from 9:00 to 16:00. Lunch break: from 13:00 to 13:30.
Aeroflot Office Complex
So, you already know where Aeroflot’s offices are in Moscow. And what is the office complex of the company, located at Mezhdunarodnoe Shosse, the village of Melkisarovo, CAO, Moscow?
This office complex is located in two six-story buildings, which are located along the highway parallel to each other.
On the ground floor of the complex there is security, meeting rooms, workshops and a pre-control zone. On the upper floors are the working rooms of the company’s branches, between which there are passages leading to the halls with buffets. The offices are located on the fifth and sixth floors. An exploited landscaped roof is organized on the roof of the building. The building has meeting rooms and a two-light universal hall with 250 seats.