The airline was founded in 2008. Initially, it served only six destinations. At her disposal were three aircraft. Nord Wind sees its mission in providing safe and comfortable flights at affordable prices.
The airline "Nord Wind" is regularly among the ten largest air operators in Russia. She is actively growing and developing. Expands the list of services provided. Regularly updates the air fleet. Provides a comprehensive set of options and services.
Whose airline is Nord Wind? The operator is a subsidiary of the famous tourist concern "Pegas Touristik". The general director of the company is Kabirov Artem.
Historical reference
The first flight took place in 2008. A year later, the carrierās air fleet was replenished with 4 aircraft. In 2012, it increased by another 12 airsides. By the end of 2014, the operator transported 4,500,000 passengers. In 2016, the company went beyond charter transport and engaged in regular passenger and freight transportation.
In 2017, rebranding was announced. The company is actively developing Russian lines and is striving to take a leading position in the local market.
Activities
The operator profile is represented by the implementation of a number of missions:
- charter passenger flights;
- regular transportation;
- UN service;
- subleasing of aircraft.
General information
The volume of passenger flow increases three times annually. The head office is based in Sheremetyevo. The organizationās employees serve about two hundred local and international destinations. Every week, pilots carry out about 500 flights. During the same period, more than 100,000 passengers use the services of Nord Wind Airlines. They depart to 60 cities located in 12 states.
In 2017, the operator began to cooperate with an airport based in Simferopol. Carrier airplanes connect Crimea with 25 settlements of Russia. There are currently 22 vessels of increased capacity in the transport fleet. Among them are Boeing and Airbus. The plans of the Nord Wind airline increase the air fleet to fifty aircraft.
Responsibility
The operator guarantees exceptional safety for all flights. Ship service is carried out in strict accordance with the requirements of manufacturers. The carrier has its own certified technical center. Its representatives are on duty at stations in 17 settlements located in Russia and abroad.
Advantages of Nord Wind Airlines:
- modern infrastructure;
- affordable cost of services;
- high quality service;
- compliance with international standards;
- updated technical park.
Contact Information
The passenger air transportation service is provided by Severny Veter LLC. The company is registered in Moscow. Actual address: Moscow Region, Khimki, Leningradskaya Street, Business Center āMebe One Khimki Plazaā. The office is located on the 18th floor of the building. Phone for information: +7 (495) 730-43-30.
Geography
The list of destinations that serve the aircraft operator:
- Turkey.
- Egypt.
- Tunisia.
- Thailand.
- India.
- Indonesia.
- China.
- Western and Eastern Europe.
In summer, the following destinations are most popular:
- Antalya
- Barcelona
- Sanya.
- Bangkok.
- Hurghada.
- Enfida.
- Ibiza
- Catania.
- Palermo.
- Malaga.
- Cagliari.
- Monastir.
Technical equipment
The fleet of Nord Wind Airlines consists of vessels manufactured by Boeing and Airbus. There are precedents for the carrier to lease its aircraft to other transport systems.
Service
Passenger seats in the cabin are covered in genuine leather. The distance between the rows is 75 centimeters. The passenger kit consists of advertising booklets, an airline magazine, headphones, wet wipes and bags.
Kids are provided with special meals. It must be ordered 24 hours before the scheduled departure. Women who are pregnant for more than 36 weeks are not allowed on the plane.
Business
At the disposal of customers in this category are leather ergonomic chairs. The distance between the rows is 96 centimeters. During the flight passengers are provided with meals and a wide selection of drinks.
Some rules
When buying Nord Wind tickets, a number of rules must be observed. If registration is carried out according to a foreign passport, then the Latin spelling of the passengerās personal data should be used.
If the purchase is made according to a civil document, then it is recommended to enter the information in Russian. When communicating with the staff of the flight check-in counter, a ticket is presented, as well as a passport that was used to issue it.
When purchasing Nord Wind airline tickets for children, you must enter your birth certificate. All numbers and letters of the series and document numbers are indicated without spaces.
Purchase
Independent selection of seats on the plane when issuing travel documents is currently not carried out. You can indicate the location of seats on the airlineās website 24 hours before the scheduled departure date.
The service of choosing seats on the plane is provided by airport check-in staff. The company plans to expand its functionality and provide its passengers with the option of choosing seats at the time of ticket purchase.
To issue transport documents for a child who is flying unaccompanied by adults, you must personally come to the office. These are the strict rules of Nord Wind. To pay for tickets on the carrierās website, bank cards issued by the international systems MasterCard, Visa, Maestro, Visa Electron are used. In some cases, verification of the identity of the owner is required.
At the box office of the official portal of the carrier, tickets for charter flights are not sold. Transport documents are sold by representatives of tour operators and travel agencies. Tickets for charter flights of Nord Wind Airlines shall indicate the local time in force in the city of departure. The regular flight numbers contain three digits. The designation of charter flights consists of four characters.
Personal information
For information on paid transport documents, please visit the carrierās website. You cannot reissue a previously purchased ticket in the name of another passenger. If necessary, make changes to the personal information of the tickets issued, the company meets its customers. The service is estimated at 1,000 rubles. Similar rules apply to charter flights.
Flight cancellation
When canceling a flight, passengers have the right to return or exchange their tickets. To do this, contact the carrierās employees or consultants on the operatorās official website.
According to information provided by the Nord Wind reference airline, passengers who were unable to use the operatorās services due to illness have the opportunity to return a ticket without penalty. To do this, you need to present supporting documents issued by the medical institution.
For children
Walking canes are carried in the luggage compartment of the aircraft. They must be handed over immediately before boarding the cabin.
Persons with disabilities
Wheelchairs, wheelchairs, crutches and auxiliary orthopedic structures are transported free of charge in the technical department of the aircraft of the Nord Wind airline. Baggage allowance is subject to special conditions.
Pets
Pets are not allowed on board aircraft unaccompanied by adult owners. Pets can only be transported on board in economy class. They are issued as hand luggage. Transportation of large pets in the luggage compartment of the aircraft is not provided.
Passengers with the following types of animals and birds are allowed to check-in at Nord Wind Airlines:
The total weight of the pet and its cage should not exceed 8 kg. Passengers carrying rodents, predators, reptiles, reptiles, amphibians, arthropods are not allowed on board the aircraft. Comprehensive information on the rules for transporting animals can be found by calling the Nord Wind airline.
Musical instruments
Items placed in hard wardrobe trunks and covers are made out in the cargo compartment of the aircraft. You can bring only small musical instruments in soft bags into the cabin. If the total package size exceeds 115 cm, then a separate passenger seat is required to place a guitar or cello.
Norms and Tariffs
A passenger who has paid for an economy class ticket is entitled to take a bag weighing less than 5 kg into the cabin. For business customers, this rate is doubled. The total dimensions of the bag should not exceed 115 cm.
Incidents
In April 2013, an airplane crew flying from Sharm el-Sheikh to Kazan noticed rocket explosions. Pilots suggest that the shells were fired from Syria. The crew decided to increase the height. The plane rose from 29,000 meters to 36,000. After investigating this incident, Russian aircraft temporarily stopped flying over Syrian territory.
In December 2013, an airplane flying from St. Petersburg to Goa made an unplanned landing at Sheremetyevo. The reason is a partial depressurization of the cockpit. As a result of the incident, an inspection of the technical condition of the air fleet was carried out.
Passenger reviews
Every day, tens of thousands of people carry airline planes. Not all passengers are satisfied with the level of service. According to customers, the operator saves on virtually everything. As a result, the benefits of buying Nord Wind tickets are dubious. On board the aircraft do not feed and do not provide hot drinks if the flight lasts less than 5 hours. At the disposal of passengers only water. Moreover, flights are often delayed. As a result, travel time increases by an hour or even three. There are precedents for longer flight delays. Planes flying from St. Petersburg to Moscow are five hours late. In the reviews of passengers about the Nord Wind airline it is said that when making an online check-in for a flight you have to pay extra. There are no free places available. An alternative is registration at the time of landing.
Often passengers complain about the need to pay extra for hand luggage. Its amount is 2,000 rubles. The allowable weight for bags that are carried into the cabin is very underestimated. At Nord Wind, it is only 5 kg. When choosing charter flights, the company unilaterally changes the category of tickets. Those who choose a business fly economically.
The difference in the cost of tickets is not returned in full. The surcharge is usually 42,000 rubles. Passengers receive a total of 18,000. As a result, customers complain to supervisory services and file lawsuits in court. Travelers accuse the air carrier of fraud. The website declares information that does not match the information when registering at the airport.
Sometimes there are not enough seats on the plane. There are cases when there were 20 people left at the airport of Simferopol. They had to wait the next flight for a day. During the delay of the flight from Heraklion to Moscow, which amounted to 9 hours, passengers were provided only with drinking water and sandwiches. They also fed sandwiches on the plane. All travelers remained hungry. Children constantly cried.
During the pre-flight inspection, airline employees behave very rudely. They do not explain baggage regulations. They give instructions and do not render any help. Armchairs on planes are uncomfortable. Plastic seats are covered with leather. The dimensions of the seat are narrow and small. It is very difficult to fly in such conditions for more than 4 hours. At the same time, the aircraft performs transcontinental flights. Their duration exceeds 10 hours.
Positive
There are a lot less positive reviews about the Nord Wind airline, but they still exist. Passengers from Belgorod thank the crew of the plane following to Hurghada. There are no complaints about the ship. The interior is clean and tidy. Outside, the plane also looks great. Inside there are leather seats, a working air conditioning system, whole plastic tables and curtains.
Stewardesses and pilots are polite and delicate. During boarding, passengers are informed about weather conditions. The staff provides comprehensive answers to all questions related to air travel. Stewardesses give out warm and large rugs. Kids are given souvenirs and gifts. The food on board is excellent. Pilots are professional and experienced. Therefore, landings and take-offs are soft. During the flight does not shake.
The services of Nord Wind are chosen by the organizers of transportation of children's groups. For students on board, optimal conditions are created. Stewardesses are tolerant of pranks of children. All issues are resolved promptly.
Plus - luggage always arrives on time. Suitcases and bags are not lost.