Users of the tenth version of Windows very often experience a blue screen crash with the description of SYSTEM_SERVICE_EXCEPTION. A mistake of this type is not particularly critical, although it entails a lot of trouble. What is the reason for its appearance and how to eliminate such a failure, now let's see.
SYSTEM_SERVICE_EXCEPTION: error and reasons for its occurrence
First, let's look at the nature of the failure itself. In scientific terms, the problem arises when the system moves from processing unprivileged to privileged code, sending them to the kernel. To explain it more simply, failure means simultaneous cross-processing of commands related to managing system components (usually device drivers).
However, among the main reasons for the appearance of this failure, the following factors are called:
- Conflict, outdated, or missing video card driver / drivers, especially if there are several adapters (SYSTEM_SERVICE_EXCEPTION error (netio.sys or AxtuDrv.sys)).
- Infection of the system with viruses.
- Errors on the disk.
- RAM problems.
Based on the causes of such a problem, you can begin to eliminate it. Consider the most common methods available to each user.
SYSTEM_SERVICE_EXCEPTION Error: Simplest Fix Method
It is believed that when such a problem occurs, the most logical and simplest solution can be to roll back the system to its previous state.
To do this, if the input is possible without the appearance of a blue screen, you should use the system recovery section in the standard "Control Panel". If a full download is not possible, you need to try to start it in safe mode and roll back from there. If a spontaneous reboot constantly occurs, you can force the computer or laptop to shut down several times, so that later the system itself initiates the start of the recovery process. If this does not help and the failure appears again (error code SYSTEM_SERVICE_EXCEPTION 0x0000003B), drastic measures will have to be taken.
Virus scan
As already mentioned, one of the reasons may be the impact of viruses, so the first thing to do is to check the system for their presence.
It is clear that if Windows cannot be loaded, a standard scanner will not help. In this case, you should use disk programs like Kaspersky Rescue Disk, having previously set the boot priority from optical media or flash drives in the BIOS settings.
Troubleshooting driver issues
But when the SYSTEM_SERVICE_EXCEPTION error (Windows 10) occurs, most often the problem is fixed by reinstalling or updating from the drivers.
First of all, if the download in normal or safe mode occurs normally, and the error occurs only after a while, you should go to the “Device Manager” and update the video card driver. The best option is to completely remove it and then install it from scratch. Also (if possible) you can install a special program for automatic driver updates. You can download the driver from the Internet and manually, and then place it - depending on the capacity of the system - either in the Drivers folder or in the SysWOW64 directory, which are located in the main Windows directory.
Another point related to the failure of SYSTEM_SERVICE_EXCEPTION. An error even with updated drivers may appear due to the lack of an update of the operating system itself. In this case, you should install all updates, including those that are marked as optional.
Checking the hard drive for errors
The SYSTEM_SERVICE_EXCEPTION error (Windows 10) can also occur if the hard drive has program malfunctions or system files are damaged.
In this situation, during normal boot, and if this is not possible, then from a boot disk like LiveCD, you should call the command line and write the following lines:
- To check the disk - chkdsk c: / f.
- To scan the integrity of system files - sfc / scannow.
RAM scan
And another unpleasant situation related to the failure of SYSTEM_SERVICE_EXCEPTION. An error can occur when there are violations in the operation of the RAM slots.
To test it, you can first use the small but very effective Memtest86 + program. In case of problems, it is necessary to remove the strips one at a time and each time overload the system, checking its operation. As soon as the functionality is stabilized, this will be a signal that the bad bar should be replaced.
Instead of a total
So, among all that was described above, the most common problem is the incorrect operation of graphics drivers. If there are two video cards in the system, perhaps the problem can be fixed by deleting one of them. If the second adapter is still needed, it is better to select the appropriate drivers for it initially.
However, one should not forget about viruses, hard drive errors, and problems with RAM. However, if you fix the problem sequentially, it is best to apply the order described above. If none of the methods help, it is very likely that the problem is purely technical in nature (physical damage to the iron). In this case, the failed device will have to be replaced with new ones.
But this, of course, is far from all possible situations, but only the most common. In each case, you should first identify the true cause of the failure, and only then make a decision on how to fix the problem using one method or another. Some specially complicated solutions for this problem were not specifically provided here, as an ordinary user will be quite problematic to deal with them. But the methods presented allow you to get rid of the error on your own, without resorting to the help of specialists from outside or all kinds of service centers.