With the advent of the Megafon cellular company, a customer support service immediately appeared. Of course, at that time it consisted of several dozen people. Today it is already not one thousand people, and all of them are ready to answer hundreds of questions of company subscribers around the clock. It's hard to believe, but one such consultant answers more than 500 calls in eight hours. And despite the fact that the cellular company is doing everything to reach the contact center easily and quickly, there are still hours when the wait can be more than 10 minutes.
Why is this so and how to contact the Megafon operator in this case? The fact is that, despite the increasing appearance of self-service services, there will always be a part of subscribers who find it easier and more convenient to solve their problems with a living person, and not with a robot. These are, first of all, people of advanced age. In addition, in any case, electronic assistants are programmed to solve standard situations. In case of accidents or unusual problems, only a person can figure it out.
In other cases, you can solve all your questions yourself. First of all, you can contact the Megafon website for a consultation. With the development of Internet access services, this is often easier than calling the contact center. If this is not possible, then in this case it is not necessary to communicate specifically with the operator. You can also get the necessary advice using the electronic assistant at 0505.
Such an assistant was specially designed for the convenience of Megafon subscribers. Thanks to him, communication with the operator simply became unnecessary for many customers. It is much more convenient for many to listen to the information at the right pace and, if necessary, activate the service or change the tariff. Moreover, his help is absolutely free, and you do not need to expect a consultant's response on the line.
But still, sometimes a person’s answer is needed. And how to contact the Megafon operator in this case? The single number for all subscribers in Russia is 0500 or 8-800-550-0500. In addition, the call will be free for all subscribers of the company, and the service works around the clock. Of course, consultants will be happy to answer all questions of subscribers.
But since it is not always possible to get in touch with the Megafon operator, even knowing the number you need, because of the long wait on the line, it’s still worthwhile to think about self-service services again. And this is not only a voice service and an Internet site, but also USSD commands, for example. All this has led to the fact that more than half of subscribers easily solve all their issues without the help of consultants.
In addition, the company introduced and developed various SMS reminders about the validity of services, the remainder of SMS, minutes, megabytes and the approximation of the shutdown threshold. All this not only protects Megafon subscribers from unpleasant surprises, but also reduces the number of calls to the contact center. Even the appearance of some paid services has led to the fact that subscribers almost no longer need to contact the operator of Megafon. For example, these are services such as Live Balance, Friend's Balance , and others.
Of course, you need to know how to contact the operator of "Megaphone" in case of force majeure. In all other cases, everyone can easily manage their own number and help the other.