In general terms, ATS is a service for a particular business company. What is a PBX and other details of this element will be discussed later in the article in full detail.
Detailed description of automatic telephone exchange
So, a virtual telephone exchange is a service that contains a whole series of communications of the latest type. It is due to these communications that one or another business bias company will be able to carry out its work with new strength and power. Mini-automatic telephone exchange - what is it and what is automatic telephone exchange decryption, it is important to know to everyone who wants to improve the work of their company. Using the PBX device, you can combine all the communications in your office. A virtual PBX connection will provide you with a quality service.
And now more precisely from a scientific point of view. What is a virtual PBX? In total, this is a device that replaced analogues with its price and technical support. With it, you organize the telephony of the company, and you can also track it all from any device convenient for you. So we learned what it is - a mini automatic telephone exchange.
Features of the technical aspect
What is a PBX? The easiest way to disassemble this is the example of its technical support. From this point of view, a service of this nature can be provided with several possibilities. What is a PBX decryption is worth knowing, as well as getting acquainted with the disadvantages, advantages and features of a technical nature. The method of technical support is selected depending on what type of activity a particular company is engaged in.
Types of services
Often, in the production market, their customers are offered combined services. What is a PBX, it will be more clear after we consider the options:
- The equipment that is provided. For the organization, it is allocated by the so-called subscriber gateway or server using software. These devices are usually installed in the premises of the direct employer. But in the customer’s company, phones are installed that have IP addresses, as well as a software application for these devices. In addition, programs of an updated type are installed with an orientation on the task of business development.
- Also on the market, the installation of the so-called platform is quite widespread. Each corporate client acquires a virtual machine, which includes an operating system and software. Communication machines similar to the previous service may also be installed in this machine.
- The third type of service is the provision of a domain to the office of the company. An individual entity, that is, the domain itself, is singled out to organize the promotion of the company. He also has his own types of settings, which each consumer will be able to customize exclusively for themselves.
- Combining common communication services into one tariff plan. This tariff plan has its own short numbering plan. In this case, it implies its additional features of a rather interesting nature. The equipment consists in the integrated voice menu and autoinformer.
Now it has become much more clear what it is - an office telephone exchange. It is also worth noting the fact that the management of this virtual telephone exchange is provided exclusively by the tenant of this station. As a rule, control is carried out directly using a computer or a mobile device. The person who rents this station can hire special operators who will carry out this function.
What gives the connection of this service
As we wrote earlier in the article, this equipment is provided for establishing communication between the company. Also, connecting a similar device is a few other services, which we will analyze in more detail below:
- Free of charge is the so-called telephone installation of the entire office in the last five minutes.
- In the event that your offices are scattered around the world, with the help of additional settings you can connect everything into one telephone line.
- Call processing services of the budget option.
- Connecting a room in which a fairly large number of channels in one city.
- Call forwarding both in the office and beyond.
- These PBX services are provided for both an individual and a legal entity.
- You can also connect a so-called phone call widget for free. This will allow you to improve the conversion of your office.
PBX connection method
In order to connect this system to your office, you must first register. Next, you need to go to the section called “My Account” and click the button corresponding to the PBX connection. In order to start working with this system, you must necessarily purchase a landline phone and number.
Virtual PBX service is provided for regular customers free of charge. Connection is carried out only with regular replenishment of the account. It is a replenishment of the account at least once every three months. In the event that a particular client does not replenish the account more than this period, then a fine of five US dollars is imposed. The entire system of this user may also be blocked.
If you just forgot to replenish your account, the service provider is likely to remind you of this. After all, the organization often sends a notification to its client that they do not have enough funds in the account and need to replenish it. Further, the user himself makes one or another decision: either replenish the account or disable the PBX.
Call recording
Now you have learned what ATS is, and you can use it in various fields of activity while recording conversations. For example, to improve the communication of the company, it would be convenient for the leader to listen to the conversations of his employees and make adjustments to their work. Call recording data will be stored in your account, where you can log in and listen to the conversation you need.