Aeroflot Airlines offers its passengers several classes of service: economy, comfort, business. The airline gives passengers the right to upgrade their class of service for miles. Upgrading is also possible by paying for the service. All Aeroflot service classes meet international quality standards for the service provided.
Economy class of service
Economy class service tickets have the lowest price. The airline offers its passengers economy class services:
- delicious meals on board;
- the ability to choose from a wide range of drinks;
- comfortable armchairs;
- high service;
- a multimedia entertainment system that is available on long-haul flights.
Baggage allowance at no extra charge depends on the type of tariff, but in most cases it should not exceed 20 kg. Also in some airliners the Space + system is available. With this system, places have more legroom. You can buy the Space + service at the counter where check-in takes place, if there are free seats
Also, if a passenger travels with a child, flight attendants will offer specially prepared children's kits that allow you to have a fun and exciting flight. Various games and coloring books will help to captivate the child throughout the flight.
Most passengers leave positive feedback about Aeroflot's economy class of service. However, some customers are not satisfied with the number of cabin crew that serve economy class seats.
Comfort class
This class of Aeroflot service allows passengers to spend the most comfortable time in flight. Comfortable seats are available for passengers, a multimedia entertainment system , as well as gourmet dishes that must be booked in advance.
Those traveling in the comfort class have the right to carry luggage, which can occupy 2 seats and weigh up to 23 kg, as well as take hand luggage up to 10 kg with them on the plane. If a passenger has an elite status in the Aeroflot Bonus bonus program, he can take the opportunity to carry additional baggage.
Comfort seats are available on Boeing 777 airliners; each aircraft does not exceed 2 years of age. The seat is 49 cm wide and the distance between them is more than 95 cm. Each comfort seat is equipped with a USB port, and passengers can use power sockets to recharge technical devices. Individual lighting is still available.
Passengers traveling in the comfort class can sleep during an air flight, for this the seat is equipped with a footrest, the back of the seat is tilted. Flight attendants will offer pillows and blankets to each passenger.
Service reviews in the comfort class are mostly positive. Passengers appreciated the enlarged seats, as well as large tables and an improved menu.
Business Service Class
The highest level of service differs business class. Business class passengers have access to the Sky Priority package of services. It includes:
- fast completion of all pre-flight procedures required at the airport;
- access to most lounges;
- passengers are entitled to check in through separate business class counters.
Superior rooms have several advantages:
- availability of fresh press;
- light snacks;
- free internet access.
Passengers who have platinum and gold levels in the Aeroflot Bonus program have the opportunity to take another passenger to the superior lounge. They also have the right to hand over two suitcases to their luggage for free, each weighing no more than 32 kg. Hand luggage should not exceed 15 kg in weight.
Each passenger traveling in business class on board an Airbas A330 receives during flight:
- Panasonic's individual entertainment complex, films and music in the complex are constantly updated;
- Lunches served in porcelain or glassware (breakfast / dinner);
- armchairs that easily fold into a bed;
- access to soft drinks or alcoholic drinks throughout the flight.
Service upgrade
Most passengers ask, “How to upgrade the service class at Aeroflot?” The airline provides a list of conditions that can be followed by upgrading the service. Upgrading the service class at Aeroflot is possible on all flights operated by the airline. At the check-in stage, all passengers can increase the flight service class to the level of comfort, for this several conditions must be met:
- the passenger paid for an economy class service ticket;
- the flight is issued for a regular airline flight;
- flight number is not in the range SU3000-4999;
- the flight is carried out on an airliner that is equipped with comfort seats.
Upgrade Cost
A passenger who has decided to increase the class of service from economy to comfort will need to pay a cost for the service, which depends on the duration of the flight:
- 3000 rubles if the flight duration does not exceed 3 hours;
- 4000 rubles if the flight duration is from 3 to 6 hours;
- 5000 rubles if the flight duration is more than 6 hours.
A passenger who ordered an upgrade service during check-in has the right to carry baggage at the established rates for the economy class of service. You can also upgrade Aeroflot's class of service for miles.
Aeroflot Bonus Program
All passengers choosing Aeroflot airline can enter the bonus program. To do this, you must contact the service office or register yourself on the airline’s official website in the Aeroflot Bonus section. For each flight segment, a passenger can get over 500 miles, with the help of which he can subsequently upgrade Aeroflot's service class or purchase a ticket for one of the company's routes for a certain number of miles. Detailed terms of the bonus program are indicated on the airline’s website. You can also accumulate miles using payment and credit cards of partner banks of the airline, including PJSC Sberbank.
How to upgrade using miles
The number of miles required to increase the level of service during check-in is 50% of the number of miles on the round-trip route in the corresponding class.
A passenger making a service upgrade for miles at the check-in counter receives a boarding pass indicating his personal service class. The boarding pass is replaced when boarding the airliner. If all the deluxe seats are occupied, the miles spent will be returned to the account of the bonus program participant.
The passenger can also use the service, which has the name “mile credit”, but it is provided to passengers subject to a preliminary application no later than 48 hours before the time of departure.
Registration of a service upgrade at the reception does not provide a place in the waiting room for superior comfort. Baggage allowance remains in accordance with the original class of service. Upgrading the Aeroflot service class for miles is also possible when booking a ticket on the airline’s official website.