Unfortunately, the blue screen with the stop code 0x0000003b is a very common phenomenon. It is believed that most often this failure can be found in Windows 7 operating systems with 64-bit architecture. Sometimes it can be seen in the tenth modification of the system (but very rarely). At the same time, the SYSTEM_SERVICE_EXCEPTION line is indicated in the description. What does the code 0x0000003b testify to? The solution to this problem in Windows 7 (x64) depends on understanding the cause of the failure. Actually, this will be discussed further. I immediately want to reassure all users that there will not be any particularly critical consequences for the system with the appearance of such a failure. But something will need to be taken into account.
Stop error 0x0000003b on Windows 7, 10: what is it?
The first step is to understand the cause of the failure. Even Microsoft has noted that the appearance of this error is due to the two most important system drivers, IEEE 1394 and Win32k.sys. Surprisingly, inside the company in connection with the current situation, an official investigation was initiated at one time. And here is what I managed to find out.
STOP errors in Windows 7 0x0000003b there may be several modifications, for example, 0x0000007b. All of them are connected with the fact that these drivers do not correctly access the memory cells, and the main reason for this phenomenon is called too many accounts on one terminal. With a frequent change of users, the error 0x0000003b Windows 7 (x64) appears. The solution to this problem, as is already understandable, may consist in reducing the number of registrations, but this does not help in certain situations, since other system components and user programs may also be involved, at the start of which the memory buffer is initialized. Next, we consider the main options for eliminating this failure.
Resolving 0x0000003b Blue Screen Error Code: Determining the Cause
But first, you need to find out which service or program that uses these drivers could be the root cause of the failure.
To do this, go to the system configuration section (msconfig in the "Run" console) and set the startup type to diagnostic. If the fault is caused by a third-party user process, the best option would be to roll back the system to the last working state (either through a forced reboot, or through the start menu with the choice of the last working state).
If the system service causes Windows 7 (x64) to fail 0x0000003b, the solution to this problem may be to boot from the installation or recovery disk and check the system components and then recover them through the command line (Shift + F10) by entering the sfc / command scannow.
Solving problems with RAM
Obviously, the nature of the failure is directly related to RAM. But incorrect reference to the bars can not always be the root cause. Perhaps the problem lies precisely in the disruptions in the operation of the slats themselves.
In this case, you can check the RAM with the Memtest86 + program or simply remove the strips and slots on the motherboard one by one until an idle one is found.
The official patch from Microsoft
But, suppose that the described methods did not give a result, and the user again observes a 0x0000003b failure on the screen. On Windows 7 (x64), the solution to this problem may be to use a patch officially released by Microsoft that addresses this failure.
You can download the Hotfix file directly in the download section of the company website. Some experts recommend installing an update specifically as an interim solution to the problem - the KB980932 package, which in some cases can also fix crashes.
Other troubleshooting methods
Finally, as a few additional solutions to correct such an unpleasant situation, we can advise you to update the platforms that are used by the system. It is advisable to install updates for DirectX and the .NET Framework.
To restore system libraries if they were damaged, but the command line actions did not give any result, you can use a small program called DLL Suite, which will load the missing or damaged DLLs (this will require an Internet connection). In some cases, Microsoft’s Fix It utility helps, but you shouldn’t really count on it.
A few words in the end
It remains to add that the failed components, despite the well-known root cause, will have to be identified on their own. What is the best use? Basically, there is nothing wrong if a user immediately patches the Win32k.sys driver or installs the above update. The remaining methods will have to be applied if this action cannot fix the problem. In particular, this concerns breakdowns of RAM slots or the absence of system dynamic libraries.
Finally, you should clean your computer from dust. Perhaps the cause of this phenomenon was loose contacts or even overheating of the central processor. For that matter, you can use the old grandfather methods and just pull the cables to restore a tight connection.