Despite the fact that the summer tourist season has long been behind us, our compatriots have not lost interest in travel. Some are in search of tickets for the New Year holidays, while others are already planning a future summer vacation and are trying to save on cheap tickets. Most tourists have long mastered the use of various Internet platforms, they allow you to view offers from a large number of domestic and foreign airlines and make a choice in favor of the most suitable option.
Among the many search engines, Sindbad.ru is well-known. Reviews about this online service on the Internet are quite common, but they are very ambiguous, and therefore require detailed explanations individually for each case. Therefore, today we decided to review this popular airline reservation service, so that the reader himself decides how suitable this site is for him.
General characteristics of the company
Buying tickets online has long been firmly entrenched in our daily lives. Indeed, this method has a lot of advantages, allowing, without leaving a comfortable chair or sofa, to view the offers of all airlines on the selected route and become the owner of the ticket, paying for it with a credit card via the Internet. In addition, each search engine offers a host of additional services that make the service more convenient and attract new customers.
Reviews of Sindbad.ru make it clear that the company has been operating in the market for quite some time. The service was organized twenty-two years ago, and during all this time managed to withstand more than one difficult period with its customers.
The Internet platform has largely proved to be innovative. For example, Sinbad was the first in Russia to cooperate with the international search engine Galileo. It offers real-time information on more than six hundred airlines and their routes. In addition, ten years ago, this collaboration allowed service customers to receive an electronic itinerary receipt by mail . With its help, registering for a flight has become much easier.
About seven years ago, the reservation service established cooperation with the QIWI payment system. From that moment, customers could pay for tickets not only by credit card, but also through terminals. This scheme of work proved to be excellent on Sindbad.ru. Tickets are booked on the search engine website, but payment can be made at the terminal closest to you within 24 hours.
To date, judging by the reviews, Sindbad.ru is a clear leader in the market of airline ticket sales via the Internet. The company has many letters of appreciation and letters of appreciation and every year improves its service to meet the needs of modern time and the needs of customers.
A few words about the service
We can say that literally immediately after the start of work, the Internet platform has become very popular. The Russians very quickly appreciated the convenience of the new service and trusted its employees. Thanks to this attitude, three years after the creation of the search engine, a real Sindbad office was opened in St. Petersburg. It is still located on Sovetskaya Street, therefore, in case of difficulties with returning tickets and other nuances of the flight, all questions should be addressed to its employees.
This can be done by mail or by phone. Sindbad.ru has a support service, although it does not work around the clock and this must be taken into account when purchasing tickets through this service. For employees, the work day starts at ten in the morning and lasts for twelve hours. At night, no one will support the company's customers.
If necessary, those who have already purchased tickets and want to change or return them can contact the search engine management via e-mail. However, experienced travelers are still advised to carefully read all the information on the official website before buying a ticket.
It is noteworthy that negative reviews about Sindbad.ru often arise due to the ignorance of the buyers themselves. They are in such a hurry with the purchase that they don’t even try to find out more about tariffs, conditions of return and baggage. And in case of problems, the blame for everything is not their unprofessional approach to organizing travel, but the booking service.
Site Feature
Some Sinbad customers complain that the site itself, its interface and design look a bit outdated. However, this is not the main thing for such services, because customers come here for cheap air tickets, and there are just a huge number of them on the site.
Literally from the first seconds after getting to the main page of Sinbad, it becomes clear that the navigation here is quite convenient. It allows the client to quickly navigate and drive the necessary data into the search bar. Just a few minutes before his eyes will be all the proposals for the laid route. At the same time, the tourist will see several flight options grouped by certain characteristics:
- direct;
- transit;
- with prolonged transplants;
- complex
- the shortest;
- the cheapest.
Of all this, the client will be able to choose the most suitable route for himself, however, most travelers still prefer the cheapest flights.
In order to have complete information about the operation of the resource, it is worth going to the "Help" section. All data on airline tickets, purchase requirements and other nuances of cooperation with the site are collected here. Conveniently, an online consultant works here. All questions can be asked around the clock and almost instantly get an answer.
Work with mobile applications
Flights from Sindbad.ru can also be purchased through various mobile applications. Booking service keeps up to date and understands that many people value their time and try to search for tickets via phone, tablet and other gadgets.
In general, customers evaluate the work with mobile applications on a solid four. They immediately display the main page with the search bar, you can immediately see customer reviews, which can significantly save tourist time. If necessary, the application provides a link to the website of the Internet resource, which you can go to in one click, if you have any serious questions about the company.
The disadvantages of mobile offers customers often include their slow work, which is absolutely independent of the speed of your Internet. Sometimes, to book a ticket, you have to press the button several times, which can lead to the application freezing. In this case, you will have to go here again and again hammer in the line the proposed travel route.
Based on similar features of mobile applications, experienced tourists are advised to look for tickets and still do all the manipulations with them through the company's official website.
Buying tickets online
Travelers believe that this Internet resource is very simple and quite convenient even for people who rarely use a computer. On the site Sindbad.ru registration is not required, which greatly saves customers time. If you plan to use the services of this service often, then over time you will need to carry out the registration procedure in order to receive discounts and view the order history. However, this is not required for a one-time ticket purchase.
After the client decides on the choice of ticket, he can proceed to its registration and payment. Keep in mind that the price indicated on the site includes all necessary fees at existing rates. Before paying, the service can offer you several insurance policies. This can be insurance against baggage loss, flight delays and other situations that may happen to tourists on the way. However, the site does not impose these services on you, you can easily turn them off and pay only for the ticket itself.
Be very careful when filling out the passport data field of passengers. If you make a mistake in the future, it will be very difficult to reissue a ticket. In some situations, customers have to pay a fine and completely change the itinerary receipt. However, with certain tariffs, this will not be possible.
Paying for tickets
After you fill out all the necessary fields on the page, you can proceed to payment. However, do not forget to enter the discount code on the Sindbad.ru website, if you have one. Usually it is given to regular customers, who during the year often purchase air tickets through the Internet platform described by us.
Most tourists pay by credit card. Don’t be bothered by the security issue, because all payments go through the Gateline gateway. It ensures the safety of your personal data that scammers will not be able to steal.
For those who prefer to pay in cash, there is a QIWI payment system. For this method, you must have a valid wallet and bring its number on the Sinbad website. After a brief check, the service will bill you, which will need to be paid at any terminal. Keep in mind that a one-time payment should not exceed fourteen thousand rubles. If the amount of your purchase is higher, then break it into pieces. In any case, the terminal will take a commission of one hundred rubles. After payment, you can print your itinerary receipt and once again see all the details of the upcoming flight.
It is noteworthy that if you have a QIWI wallet, you may be offered to issue a virtual card. This is done almost instantly, and in the future the client will be able to use it to pay for any purchases via the Internet.
Sindbad.ru service: return tickets
There are situations when the flight has to be canceled or a little move the date and time of the flight. Keep in mind that doing this for free will not work. In any case, you have to lose a little money. However, some fares are not subject to exchange and return, this also must be considered when buying a ticket.
If your tariff allows you to make a refund, then get ready for the fact that the money will be returned to you minus fines. One and a half thousand rubles is the Sinbad commission, it never returns to the buyer. Also, the airline will deduct its refund penalty from the amount paid. The Internet platform cannot be held responsible for the actions of the carrier, and therefore does not report specific penalties provided for by it. Such information can only be found on the airline’s website.
Refunds occur in the same way as payment. Usually this process takes two weeks. Sometimes the return is delayed for a whole month.
The search engine will not deduct your service fee from you if you are forced to refuse a flight due to illness or a refusal of the visa center.
Service benefits
Sinbad has a large number of advantages over other search engines working in the online ticket sales market. They can be summarized in the following list:
- the opportunity to purchase a ticket without wasting time going to agencies and ticket offices;
- The website shows the final cost of the flight, including all fees at different fares;
- customers make choices among offers from six hundred airlines in the world;
- speed of purchase;
- A selection of the cheapest flights.
Also, the advantages of the service include the ability to book a ticket without specifying a passport number. This is convenient when the passenger has not yet received a passport, but really wants to buy a ticket at a low price.
Cons of the online platform
Specialists often write that the site abuses advertising in the process of searching for tickets. It pops up too often and distracts from the process.
The drawback of the service is a long check of tickets. After making a payment, the company for a rather long time does not send a route receipt to the client's mail. At this time, all purchase information is checked.
The main drawback of Sinbad is the support service. In case of unforeseen circumstances, passengers have to solve the problem on their own at night and in the morning. This significantly reduces the rating of the company in the eyes of its customers.
Service Sindbad.ru: reviews about the purchase of airline tickets
Among the comments of passengers there are both positive and negative. Clients of the second group identify the following problems in cooperation with the service:
- long wait for a refund;
- rudeness and incompetence of call center employees;
- change of departure date without notifying the client;
- cancellation of an order often occurs without a passenger’s request.
There are a lot of positive reviews about the work of Sinbad. Analyzing these comments, we can conclude that the company has regular customers who write with pleasure about their positive impressions of the service:
- the ability to save bonuses;
- convenient mobile application suitable for urgent purchase;
- when registering on the site, the client will receive email notifications about promotions, discounts and other options to buy a ticket at a reduced price;
- when subscribing to a specific route, the system will analyze the cost of an air ticket online and send you information with changes;
- when a flight is canceled, Sinbad will rebook tickets for its customers for the same dates on its own.
In general, passengers positively evaluate the work of the booking service and advise it in those cases when you are sure that the flight will take place exactly on the dates for which you scheduled it.