The Pegasus Fly airline offers comfortable flights at relatively low prices. Should I use her services? What do real passengers say about this carrier? What you need to know in order not to be disappointed in the trip? We will talk about this in this article.
Reviews
What do passengers say about Pegasus Fly? Reviews show that in general, passengers are satisfied with the level of service, the condition of the aircraft and the interaction with the staff. Some, however, are indignant about the delay in flights, the inability to return a ticket, incorrect payment, the need to pay extra for baggage. An explanation of these nuances of the airline will be given later in the article.
About company
The airline in question was founded more than twenty years ago. For more than three years, this carrier has been carrying out regular international flights.
Today's expansion of the route network is aimed at the Far East and the Republic of Crimea. Regular domestic flights are carried out in the following directions: Moscow - Magadan, Khabarovsk, Blagoveshchensk; Ufa, Krasnoyarsk, Kemerovo, Novosibirsk, Yekaterinburg, Samara, Irkutsk, Kazan, Nizhnevartovsk, Perm - Sochi, Simferopol.
International charter flights operate in the Mediterranean, North Africa and the Asia-Pacific region.
Airline fleet
Which aircraft does the airline in use use? There are three Boeing 737-800s and five Boeing 767-300s in the fleet. Pegasus Fly carefully cares about the good technical condition of its aircraft and their absolute safety. Before each departure, all aircraft undergo a thorough check. It is important for the airline that its passengers feel comfortable on board. Testimonials show that airplanes seem reliable and comfortable.
How to buy a ticket
To begin with, you should choose the appropriate flight option. You must fill out a search form. It is important to correctly indicate the airport of departure and the desired direction, type of flight (one way; there and back; a complex flight, which can include up to eight separate segments), the number of passengers and their age; desired class of service; exact or approximate travel dates. From the results you should choose the most suitable. In order to place an order, you will need to enter personal information of passengers. These fields must be filled out correctly, because after booking you will not be able to change the names and customer data. After the successful transaction, you will receive a letter to your email address, which will contain all the data about the flight and passengers. It is important to carefully familiarize yourself with the rules of a particular fare in advance, since the conditions for flight and exchange or return of tickets vary, depending on the fare.
Payment Methods
How can I pay for tickets purchased from Pegasus Fly? Reviews say the variety of methods available makes the procedure incredibly simple.
So, you can pay for the order by credit cards "Visa" or "MasterCard" issued by any bank of the Russian Federation. If the future passenger wants to complete the transaction using a card that was issued in any other country, you must contact the airline.
What is necessary for successful payment of a ticket for Pegasus Fly flights? The card must have a sufficient amount of cash; its validity is relevant; Billing information must be entered correctly per day you can make purchases from one card no more than two hundred thousand rubles; The Pop-ups feature in the browser you are using must be unlocked.
Mistakes that customers often make when booking
Sometimes there are difficulties with booking Pegasus Fly tickets. The airline has analyzed the main mistakes of customers and gives certain recommendations on how to avoid them.
It is important to verify the correctness of the entered personal data, departure dates and route. It is necessary to indicate the name and then the surname (not in the reverse order!), The age of a particular passenger, as well as the number of the document that will be used as an identity card.
Renewing your travel document for someone else is not possible.
Voluntary ticket refund
How can I get a Pegasus Fly ticket? In the case of a voluntary return, the situation is as follows. Service charge is not refundable. The return process itself will take from two to four weeks (it depends on the mechanism of the payment system).
Some tickets issued at special rates are non-refundable. Among them are the following: with codes WEB, WEBRT, XPROMO, XPROMORT, OSALE, OSALERT, VECHO, TGOLF, QALFA, HOW, SOW, NOW, MOW, LOW, KOW.
It is important to familiarize yourself in advance with the possibilities of returning spent active funds under the terms of the selected tariff.
Forced ticket refund
What return cases does Pegasus Fly consider forced? Reviews report that many cases fall into this category. This allows customers to freely return the money spent in the described situations. Among them: changes in the flight schedule (cancellation or delay); the flight was not scheduled; the airline has changed the route followed by the Pegasus Fly; sudden illness of the passenger or a close member of his family, as well as the death of the latter; the airline did not provide the customer with the opportunity to fly on the selected flight; the airline did not serve the passenger according to the class that was paid; the plane was returned to the airport from which it departed; the passenger missed his flight due to a long search procedure.
How to confirm that the reason for the return is a medical condition? To return Pegasus Fly tickets for this reason, you must submit one of the following documents: a certificate of incapacity for work (copy), an extract from the hospital epicrisis, a certificate from a medical institution, an extract from your medical history, an extract from the emergency call journal, and a certificate from airport first-aid post (originals).
Baggage Allowance
Baggage carried free by Pegasus Fly has certain limits. So, for adult passengers and children from two years of age, such a norm (excluding hand luggage) is thirty kilograms for business class and twenty kilograms for economy class. For some flights, these standards do not apply (relevant for a number of regular flights). Children under two years of age who do not occupy a separate seat in the cabin can carry no more than ten kilograms of luggage.
These standards do not apply in the following cases: when transporting pets; if the volume of transported exceeds two hundred and three cubic centimeters; if the mass of the transported exceeds thirty two kilograms (the rules for heavy baggage apply).
One passenger is not entitled to carry more than fifty kilograms of things. After baggage is accepted by the airline, it is she who is responsible for its safety and integrity. Items must be transported by the same plane that their owner flies.
Hand luggage refers to things that a passenger can take with him to the cabin during a flight. Their transportation is not paid extra. The norms for carriage of hand luggage are: five kilograms for economy class passengers and ten kilograms for business class passengers. It is placed under the passenger seat, and above it can only be light things. Hand luggage may include: a bouquet of flowers, an umbrella, a mobile phone, outerwear, a video camera and a camera, a folder for documents, a laptop, a handbag or a men's briefcase, baby food (only the amount needed for the flight), crutches, a cane, suit in a case, printed matter, wheelchair (folding only), pram or cradle (if a child is transported under two years old). Responsibility for the safety of hand luggage lies not with Pegasus Fly (airline), but with the passenger himself. He is obliged to take things with him from the cabin when leaving the plane.
Competitors
The main rivals of the company in question in the struggle for passengers are the main carriers of Russia. Among them are Aeroflot, UTair and Ural Airlines. Reviews of these airlines show that often the decisive argument when choosing a customer is cost. Pegasus Fly strives to have an advantage in this regard.
A cheap and comfortable flight is what Pegasus Fly offers its customers. Reviews about her are mostly good. To avoid negative emotions during the flight and prepare for it, it is better to arm yourself with the information in this article in advance. So you will be ready to cooperate with the carrier, taking into account all the rules established by it.
Choose the best! Let all your trips be only pleasant!