When buying, most often we choose reliable devices, but in the process of using, we often encounter all kinds of errors. Some are caused by software crashes, while others are caused by incorrect use. Usually the screen displays: “iPhone is disconnected, connect to iTunes” - if the passcode has been entered incorrectly several times, which removes the screen lock.
How to set a password on iPhone
Almost all mobile security devices are equipped with the ability to protect personal information from the wrong hands, including gadgets on iOS. In the device settings, in order to be able to establish protection, the tab "Password protection" is provided. There you can set any protection configuration, for example, set the period of time after which the device is blocked. An interesting feature is the ability of the device to self-destroy all data if the password is entered incorrectly 10 times. However, it is not recommended to use this function for those who have a lot of necessary information stored in the device. This menu item appeared on the iPhone 5, in iOS firmware version 7.1, which appeared in March 2014.
What happens when the password is entered incorrectly. “IPhone is off, try again in an hour”
In order to correctly determine the algorithm of actions, it is necessary to look in practice what will happen if the password is entered incorrectly. The data below is for an iPhone 5 device with firmware 7.1.
- After 6 incorrect entries, the device displays a message stating that it is necessary to try input in a minute.
- After 9 erroneous code entries, the device will be temporarily locked for 1 hour. The message will look like this: "iPhone is disconnected, try again in an hour."
Almost all devices have a limit of attempts, it can be different. The number of attempts depends on the model and type of device. As soon as the limit is finally exhausted, you will see the following message on the screen: "iPhone is disconnected, connect to iTunes." Many novice users worry that it will be difficult or impossible to restore the device’s performance.
How can I reset the password counter
If you have not made backup copies of the data in advance, then in order to save the information, you must manually select the password. It is possible to bypass the set limit by resetting password attempts. So, the device writes: “Connect to iTunes”, and full formatting and resetting to factory settings are impossible due to the fact that unique or important information is stored in memory. Most often, users do not want to lose data from the tablet on which the message appeared: "iPad disabled, connect to iTunes." In this case, you must connect the device to the desktop computer and reset the password counter.
How to install iTunes
In order to download the installer of software for working with the device through a personal computer, you must go to the official website of the manufacturer Apple. There you can download the latest version of the software, in which all errors are fixed and the latest services are added. You can install this program on both Mac and Windows, and it is distributed free of charge. To start the download, click on the "Download" button. At the end, if you do not want to listen to music through iTunes by default, you must remove the marker from the corresponding item before completing the work with the installer.
ITunes sync issues
The need to restore access to the device can occur at any time outside the home, far from the computer with which the gadget has already been synchronized. The password counter is rolled back, as mentioned above, using iTunes. Usually this method is accessed after the message “iPhone is disconnected, connect to iTunes” appears. If at the moment access to your PC is not possible, then you can try to establish a connection with another. When you connect to a copy of iTunes with which the gadget was not previously synchronized, you will see a notification asking you to allow access to the computer to the information stored in the device’s memory. After you allow access, the program will try to synchronize, but for its successful completion it is necessary to respond on the smartphone or tablet itself. In the event that the message on the screen that the iPhone is disconnected, it is impossible to make a response from it. Since this is not possible in your case, it is possible to quickly restore access to the device only when the device is detected in the program or after a complete reset (in this case, the information will be lost).
How to reset password counter if device is detected
First, as in the first case described, you need to connect the device to your desktop PC and run iTunes on it. Use the supplied cable to connect. In some cases, the inscription “iPhone is disconnected, connect to iTunes” may disappear immediately after authorizing the device in the program, other manipulations in this case need not be carried out. If this does not happen, then you must continue to work. To interact with the program was more convenient, you must enable the left
side panel. After the connection is established, an image of the phone will appear on this panel, as well as basic information about it. Right-click on the picture symbolizing the device and select “Sync” from the context menu. The top panel will notify you of the start of the synchronization process, a bar and a message on the start of the process will appear on it. However, you do not need to wait for the end, and synchronization must be canceled by clicking on the cross. Usually, after this procedure, it is possible to restart the password selection process. You can do the same with a tablet if it displays a message: "iPad disabled, connect to iTunes."
How many times can a counter be reset
You can carry out the procedure any number of times. Users have verified that the reset occurs during any interaction between the gadget and iTunes. After the number of attempts, you can reconnect the device to the computer and reset the counter. The fact that the "iPhone" asks to connect to iTunes, the manufacturer tells us a solution to the problem of a forgotten password. If you even vaguely remember what the password was, or if you hope to remember it quickly, then this method will suit you. However, if the password was not recalled after a long time, it is necessary to resort to a complete reset of the device. If you have a
backup copy of the data, then after the reset you can restore the information.
Data backup
You can create a copy of information from any gadget in two ways:
- Through the application in the iCloud device itself.
- Using iTunes.
For the first method, you will need to register an Apple ID account, information will be stored on a "cloud" server. It is possible to synchronize a device with it only with the help of authorization in the application. In order to keep a copy of the information in iTunes, you must synchronize the device with it. Developers recommend that owners do this procedure periodically so that the information on the computer is up to date. If the iPhone is disconnected and its recovery is necessary, the data will not be permanently lost.
Putting the device into DFU mode
Device Firmware Update Mode - device debugging mode, it is possible to restore the device's factory settings in it. When switching to this mode, it is possible to install the operating system of the device from scratch. In the instructions for restoring the device’s health, if the iPhone asks to connect to iTunes, this mode is often mentioned.
To go into recovery mode, you must perform the following manipulations:
- Connect the device to the PC and start iTunes.
- Press and hold the power button for a few seconds.
- Then, while continuing to hold the power button, press Home and hold them together for a while.
- After about 10 seconds, release the power button, and continue to hold Home for some more time.
If all the manipulations were performed correctly, then the iTunes program will display a message stating that the device was detected in DFU or recovery mode.
How to restore access to a device using recovery
After you enter the gadget in the DFU state, iTunes will first respond and a message will appear in the program window that the found device must be restored before use. To start this process, click OK. Once again, you need to confirm your decision and start the recovery process on the side panel, which displays the model and technical data of the device. After launch, you must confirm your agreement with the license. The recovery procedure is not quick, during the recovery download, you may receive a message that the iPhone is not connecting to iTunes. Do not take any action until the update download is complete. Then put the device back into recovery mode and update the device firmware via iTunes. As a result of the work done, you can again use your device. Initially, it will be absolutely clean: applications, photos, contacts and more will disappear. If you have a backup copy of this data, a few minutes are enough - and your phone will become almost the same as it was before the password was forgotten. If you are going to protect your personal information with a password again, then you should choose a number that is difficult to forget, or write the code in an ordinary notebook or computer file. That's all we wanted to share in this material. We hope that the information presented will be useful to readers and help to resolve the difficulties encountered.