Over time, users of the VKontakte social network are still faced with the need to contact technical support. The reason for this can be difficulties in changing the password, inability to log into your account, hacking a personal page. How to write to VK support? For many, this can be difficult, but if you understand and carefully examine the menu of the page, you will understand that there is nothing difficult in this.
Features
The main feature of technical support for such major social networks as VKontakte is that its users are not customers. That is why most of the problems that the service solves are related to the functionality of the site. The question of how to write in support of VC should not cause difficulties for registered users, as social network employees respond quickly to requests. The specifics of technical support is that the established feedback with the user is as comfortable as possible and does not create the feeling that no one is engaged in solving problems.
The main distinguishing feature: social networks provide support to users only on the site. In order to apply, you must fill out a special form on the social network and send it. Specialists will study it, assign a degree of importance and make a decision to fix the problem. The main difficulty - the scale of the social network does not allow developers to quickly see some kind of problem in the site and the security system.
How does it work
How to write to VK support if a problem occurs? This is easy to do, as user interaction has been established. A support service has been operating since 2011. At the beginning of their activities, a small group of people was engaged in answering user questions. Over time, it became the VKontakte technical support team, and a little later it was reorganized into Support without the additional word technical. This means that the service solves not only technical issues.
Unlike other social networks, VKontakte has created support, the activity of which is aimed at a live user, and not a source of information. If you do not know how to write a message in support of VC, pay attention to the Service Desk service. This is what the user assistance service on the social network is called. It consists of agents who also have accounts on the social network. They do not have a special technical education, because the main thing for such a specialist is to help in a difficult situation not only with deed, but also with a word, emotions.
Such a system is organized specifically in order to show the confidence of the administration and management of the site to users. Such support does not imply template answers; agents approach each request individually. A separate interface is provided for contact, which is located on the site. This is convenient, because you do not need to write individual letters through email services or call the call center.
What issues does it solve
The question of how to write in support of VC worries many users who have encountered problems in the site. Despite the debugged actions of the service, it takes 24 hours to wait for a response to the request, sometimes longer. Before you ask for help, consider whether you really need support for the service or if you can solve the problem yourself. If a user wants to complain about a group that distributes or promotes prohibited ideas is illegal, then this problem is solved exclusively through technical support. If the group has been blocked for any reason, you can also return access to it using the service.
Contact Support
How to write a question in support of VK? This is done in two ways: simple (use the services of other systems) and complex (independently). Surely many will choose the first, but first things first. If you do not know how to ask for help about the work of the social network, ask a more advanced user to help with this.
- In order to get advice or solve a problem, go to your VKontakte account.
- At the top of the page there is a Help section, click on it.
- A line appears in which the user can describe the problem that has occurred. Avoid long sentences. It is better to state the essence of the issue briefly and clearly.
- If the questions proposed by the support service for contacting do not suit the user or do not solve his problems, there is a button on the "Help" page: "None of these options are suitable." Too many face the same problems, which are common to all.
- If you click on this button, a window will appear in which the approximate waiting time for the response will be indicated. Most often, the user does not have to wait long. One request is processed within a day.
- In order to ask a question of interest or explain a problem, click on the "Ask a Question" button.
- A simple form will appear, which you need to fill out, indicating important facts and details. They can help resolve the situation as soon as possible.
As you can see, writing in support of VK is quite easy. The service does not miss a single application.
From phone
If users check their account through a portable device, the natural question arises: how to write in support of VK from the phone? In the mobile application "Questions and Answers" the user will find in the "Settings". There is a lot of useful information on various issues. If the user wants to address the problem specifically to the service specialists, this option will not work. It is disabled due to the large amount of work and incoming information. In general, there should not be any difficulties in writing a request from a mobile application.
From computer
How to write in support of VK from a regular PC or laptop? This can be done not only using the usual form, but also by e-mail. This is the easiest way available to every user. To do this, go to your mailbox, make a question, request or state the problem and send a letter to the address indicated on the site. Previously, the answer to such a request had to wait a few days, so it is better for the user to contact directly from their page. In addition, in the social network it is easy to find direct links to create requests with the ability to attach images and other documents.
Advice
If you do not know how to write support in the new VK, pay attention to the menu on the left. In addition to the standard menu, there will be the lines "Blog", "Developers", "Advertising", "More." Click on the last active caption. A block should open, in which there will be a section "Help" with the application form. It should be noted that service specialists sometimes respond to user requests with humor. This is due to the fact that many ask obscure questions that are difficult or impossible to give a logical answer.