To keep abreast of operations with a Sberbank card, the Mobile Bank service is required. It allows you to quickly receive information about all operations, use the Internet bank and make quick transfers to other customers. To access the features of the service, you need to know how to enable the SMS alerts of Sberbank.
Service features
"Mobile Bank" allows you to:
- Find out information about a card account online. Provided as part of the "Full" package.
- Send transfers in the amount of up to 8 thousand rubles per day.
- Receive codes for access and operations at Sberbank Online.
- Learn about the thank you bonus program from Sberbank.
- Pay for certain types of services (for example, the Internet and mobile communications).
- Create payment templates.
- Manage the "Auto payment" service for utility bills, Internet and mobile communications.
- Block the card if it is stolen.
Before you get access to all the features, you need to connect Sberbank SMS alerts. There are several ways to do this.
Tariffs of "Mobile Bank"
Sberbank offers 2 service options: with and without a commission. In the first case, notifications are received for each transaction on the account, for example, when withdrawing or depositing cash at an ATM.
The “Full” tariff provides for a monthly usage fee of 0, 30 or 60 rubles. The cost of the tariff depends on the bank card. The owner of a Sberbank card can find out information about the cost of the service at a branch or by calling the contact center.
A free tariff called “Economy” allows you to receive notifications when you enter and use Sberbank Online, send transfers and find out the balance of “Thank you” bonuses. But the client will not be able to see online the changes in the balance of the card when making income transactions.
If the client wants to connect SMS alerts from Sberbank (through SMS to find out information about operations), you should select the "Full" tariff. The first 2 months of use, the service is provided for free.
How to attach a card to a phone number?
There are several ways to link a phone number to a Sberbank card. Any of them allows you to receive notifications from 900 after 4-6 hours from the moment of connection. The operation of the service does not depend on the connection option of the Mobile Bank.
There are only three ways to enable SMS alerts from Sberbank:
- at ATMs or terminals of a financial institution;
- in the department;
- using the help desk.
With any of the options, the service does not immediately become active. After successful connection, the client will receive an SMS from 900.
Number binding at Sberbank ATMs
The easiest way to enable SMS alerts from Sberbank is to use the terminals. They, unlike the company’s offices, work around the clock and seven days a week. Sberbank's ATM network is the largest in the country. In total, there are more than 250 thousand devices in the regions of Russia.
Zones with terminals are located next to Sberbank branches, in large shopping centers and municipal institutions. SMS alerts from Sberbank can be connected to any device. For this, you only need a customer card.
How to enable SMS alerts from Sberbank is described below:
- insert the card into the bank terminal;
- Find the tab "Information and Services" in the menu;
- select the Mobile Bank service from the list;
- Click "Connect Mobile Bank";
- choose the tariff: "Full" or "Economy";
- enter phone number;
- check and confirm the operation.
After connecting the service, the client has a check. It is a confirmation of the operation. On the check, you can check the entered phone number and the last digits of the bank card.
Connecting SMS alerts in the office of Sberbank
If you have a passport, customers can contact the bank office to bind the phone number to the card. The service is free.
To assign a phone number in the bank office, the cardholder must take a service ticket. It can be obtained in the electronic queue.
After a call to a free specialist, you need to provide a passport and a Sberbank card, give a phone number. The manager will fill in the data in the application. Before signing the documents, it is recommended to familiarize yourself with the indicated card and cell phone number in order to eliminate an error.
After signing the documents, the client is given a copy of the application for linking notifications. SMS alerts will be connected within a day from the moment of signing the documents.
The method is relevant not only for customers from Russia. Sberbank card holders in Belarus can also contact their local office to get their phone numbers connected. This is a reliable way to enable SMS alerts in BPS-Sberbank. The terms and conditions of connection are the same as for customers in the Russian Federation.
Binding a phone through support
Without a visit to the bank, you can enable notifications from 900 using the Sberbank contact center. To do this, you must:
- Call the number indicated on the back of the card, for example, 900.
- Introduce yourself, give passport details, address and code word. The code word is the control information that was indicated by the client when issuing a plastic card. If there is no codeword data, it is recommended to take the client code. This is a combination of numbers that is issued in the terminal. It allows cardholders of Sberbank to use the services of a support service.
- Inform about the intention to tie the phone number to the card of Sberbank, give the data of the cell.
After a call to customer support, a message will be sent to the client about the connection of the mobile phone to the card. Alerts will start to work within 24 hours from the moment of contact.
Contact the contact center can only the cardholder. If the client is not able to name the code word, take the client’s code and provide mandatory information about himself, the service may be denied.
How to enable alerts through Sberbank Online
According to reviews on the Web, Internet banking customers often turn to employees for help, as they could not connect to Mobile Bank through Sberbank Online. Card holders want to know whether it is possible to connect alerts online without visiting a bank and using terminals.
Unfortunately, the binding of the service with the help of Internet banking is not provided. Sberbank Online features include only control of connected services. Through online banking, plastic media owners can check which cards and how many numbers are tied.
It is also impossible to disconnect SMS alerts from Sberbank via SMS or Sberbank Online. To do this, the client must contact the company office or contact center.
Notification binding in the Sberbank Online mobile application
Those who use the mobile version of Sberbank Online want to know about the additional features of the Mobile Bank. Using applications downloaded and installed via the App Store or Google Play, the client gets access to the Internet banking functionality in his smartphone.
SMS from Sberbank in this case comes in the form of a background alert about operations - push notifications. According to reviews of the service on the Internet, not all customers are satisfied with receiving information in this way.
Unlike SMS, push notifications are displayed even when the smartphone is locked. This can be used by cybercriminals to find out the card balance or other data of a Sberbank client.
How to enable Sberbank SMS alerts instead of push notifications? You need to check the version of "Mobile Bank". If the service package is "Economical", then notifications of operations will only be received in push format. With the "Full" service package, it is possible to disable push notifications, leaving only the usual SMS format.
How to disable push notifications:
- enter the application;
- go to the "Settings" tab;
- select push notifications;
- move left arrow if push notifications are active.
Push notifications allow you to receive information with an active Internet connection. If the function is disabled, the client can only find out information on the card using SMS notifications.
Notifications contain more information than SMS. They indicate not only the time and amount of the transaction, but also the outlet (with the logo of the company). Using a convenient search, you can find the operation by name.