Good furniture should meet many consumer needs, but there are basic indicators, without which the manufacturer will not be able to sell his products. They include: quality, current design, compliance with the ratio of "price / quality" and after-sales service. Furniture manufacturing is a multi-step process. Companies that rely solely on production and wholesale of products often win more than manufacturers who choose to cover all stages: from production to furniture assembly at the end customer. Furniture-Via is a company in which furniture is produced, sold, delivered and assembled.
About company
The company "Furniture-Via" is positioned as a factory that produces furniture. Workshops, finished goods warehouses and administrative resources are located in the Moscow Region. This allows the company to be in sufficient proximity to its main target audience, to respond flexibly to consumer requests and challenges of retail chains.
The main difference between the Furniture-Via TM and the competitors of the furniture market is that the factory sells its products exclusively through the online store. There are no salons in the physical dimension, which reduces the sale price of finished furniture. The cost of the final product does not include an additional amount to cover the content of the exhibition space, salaries of sales personnel, intermediary services, etc.
All products undergo certification and hygienic registration in accordance with Russian and international standards. Our own service constantly monitors the quality of finished products. In total, the company produces more than 80 types of furniture of various categories.
Range
The entire product range is divided into categories produced by the Furniture-Via factory.
The product description for the main sections is as follows:
- Cushioned furniture. The category includes sofas of straight and angular shapes, armchairs - beds, compact couches, sofas. The entire range of upholstered furniture is equipped with folding mechanisms.
- Cabinet furniture. The most extensive category of goods. Here are sets of furniture for the bedroom, living room, hallway, study, nursery. You can purchase both a headset and individual items, making up a kit according to your own taste and discretion.
- Kitchens and dining groups. The buyer is offered a wide selection of kitchen sets, dining groups and individual positions of tables, chairs, stools, kitchen sofas and corners.
- Bedroom furniture. Following the consumer demand, the company "Mebel-Via" offers for furnishing the bedroom beds of several sizes (double, single, children's, frame, with different lengths of beds), separate bases for beds and mattresses. Making a choice of a berth, you can pick up the rest of the furniture for the room.
- Cabinets. Storage systems are offered with hinged doors, compartments, shelving. Focusing on the standard dimensions of the furniture produced, you can choose a wardrobe for apartments, arrange individual modules into a single composition, choose your own unique wardrobe that will fully comply with the design of the room.
- Sale of commodity residues. This section contains various furniture that has not yet found its buyer. It is as high quality as the rest. An impressive discount applies to balances.
The manufacturer is interested in the quick sale of products, so there are always discounts on Furniture-Via. Customer reviews say that their availability was often a deciding factor when buying.
Negative about upholstered furniture
Upholstered furniture is always in demand, and consumers often look for sofas, beds and armchairs. These items are presented in a wide assortment in the company that produces Furniture-Via. Customer reviews were divided both in terms of quality, and in matters of delivery and assembly. Negative reviews warn that sofas may have low-quality upholstery, although the order indicated which it should be. Some buyers indicate a subsidence of seats after operation for only a few days. Many did not like the smell of furniture brought in, which did not disappear for several days.
Also, a large number of buyers had to take measures on their own to improve the assembly of the structure, otherwise the sofa or bed threatened to fall apart into its constituent elements. There are indications that in some cases when assembling the furniture there were extra parts, and someone complained about an incomplete assembly kit. Those who could not get a full-fledged sofa due to the missing part sometimes expected it to appear in their house for several weeks, trying to unsuccessfully reach the Mebel-Via company.
Plus sign reviews
Positive reviews are full of gratitude to the manufacturer for a successful purchase. Many in this company were able to buy a compact sofa at an affordable cost. Fast and high-quality work of collectors is noted, there are positive reviews about the delivery made on time. Almost all the reviews note that the cost of furniture, in particular sofas and beds, is very pleasant, this made it possible for customers to purchase from the manufacturer not one position, but several at once.
What did not like in cabinet furniture
A large number of offers of cabinet furniture makes the store popular. "Mebel-Via" reviews on its products are multidirectional. Customers who submitted reviews of their acquisitions and impressions of the company’s work on the Web indicate that a large number of promotions and discounts put Mebel-Via factory at one of the first places in the priority of consideration of proposals. But, faced with the work of the enterprise and the delivery service, everyone has to participate in a lottery with two lots - lucky or not lucky.
Those who are unlucky with cabinet furniture talk about the lack of furniture delivered, the frequent absence of many furniture accessories. There are cases when the facade and the interior of furniture sets were of different colors, often the furniture was not delivered on time, and delivery delays totaled several weeks. Loyal marriage reviews relate to the internal surfaces of tables, cabinets, and poor-quality fittings from the Furniture-Via trademark.
Oh good
There are no fewer positive aspects and characteristics of cabinet furniture than negative ones. They lead a story about a well-made product, praise the delivery service, a lot of attention is paid to collectors who skillfully and quickly do their job. A large number of buyers say that a successful purchase helped to save finances, nerves and time. I did not have to go shopping and talk with many sellers, trying to find a table, a curbstone in the hallway or a children's corner.
Furniture-Via (upholstered, cabinet) has a lively response from buyers, as the manufacturer promises good quality, and explains the low cost due to the absence of overhead costs. Delivery is carried out by a partner company, perhaps the manufacturer should pay attention to the work of the logistics group or establish your own.
Sleeping Sets
The factory produces a large line of bedroom sets. Their sizes, equipment, colors make it possible to choose the option that meets all the needs of the buyer. It is not necessary to purchase all the offered items included in any package at once. You can select individual pieces of furniture from different headsets and create your own composition. Natural colors and actual design characterize furniture "Lucia".
There are no reviews (Via-Mebel has certificates for all its products) for full headsets. Most ratings are given for individual pieces of bedroom furniture: beds, wardrobes, bedside tables. Good reviews were given regarding orthopedic mattresses, the choice of bed lengths and the variety of design options.
Negatively speak about the delivery, there are frequent cases of incomplete equipment, lamellas and low-quality materials used in production. A lot of complaints come about unstable legs of the beds, which can lead to injuries.
Pros and cons of kitchen sets
Kitchen furniture sets at the factory are produced in large quantities, the assortment is diverse in size, color, content and configuration. It is very important for consumers to solve the issue of kitchen furniture in one fell swoop, especially in urban conditions, lack of time for a long choice. A kitchen set, a dining group, stools, corners, benches are offered to be bought on the Furniture-Via.ru website.
Customer reviews say that the ability to purchase interior items in this way is convenient, simple and fast. A positive aspect is the variety of sizes and designs, the possibility of selecting a kit, a system of discounts and promotions for goods.
Negative reviews describe the ordeal with the delivery, assembly, and poor-quality fittings of drawers. Also, the complete set of kitchen cabinets is not always noted: the internal shelves from Mebel-Via may not be enough. Reviews are also full of customer dissatisfaction with the delivery and assembly deadlines. According to the agreements, the delivery and assembly of furniture should take place within one to two days, in fact, the process dragged on for weeks, and buyers had to side by side with impressive boxes of disassembled furniture.
Cabinets and racks: reviews
Closed and open storage systems are offered by Mebel-Via. Reviews with a plus sign are given to a large assortment, design, color choices. Wardrobes are available for those who love the wardrobe system, and for those who prefer to use swing doors. Shelves and racks have a modern design and will suit any room in color and size. These benefits have been noted in consumer ratings.
Faced with the implementation of the transaction, some buyers discovered the negative aspects of working with Mebel-Via. The technical characteristics of the cabinet or rack stated in the product passport did not always correspond to the real state of affairs. Quite often, the doors of sliding wardrobes glided poorly along the rails, and the racks were unstable and could not withstand a sufficient load. Also a lot of indignation was expressed to the services of consultation, delivery, assembly and assembly.
Delivery
The delivery service for most buyers was a field for testing the safety margins of the nervous system. Moreover, the indignation concerns both consultant operators and people delivering Furniture-Via directly. Negative feedback prevails over positive ratings. Consumers note poor communication between the manufacturer and the logistics service, which is why inconvenience falls on the shoulders of the buyer. Often, seeking answers to questions about the arrival of long-bought furniture at home, consumers in response heard outright rudeness or the complete absence of any answer, and sometimes even outright lies.
But there are also positive evaluations of work, some users respond warmly to individual employees of the delivery service, saying "thank you" by name. They point to the work of employees, thanks to whom it was possible to quickly get furniture, to collect qualitatively and at the same time maintain positive emotions and express gratitude to both the manufacturer and the logistician.
Complaints
The complaint service has earned only negative ratings among the customers of Mebel-Via. Customer reviews say that in this service it is impossible to get an answer to simple questions: when will the funds be refunded, low-quality products replaced, where you can pick up the missing parts, etc. If you solve these problems in a short time and perform quality work at all stages the passage of goods, the number of complaints could be significantly reduced.
In the domestic market, the service problem is one of the unresolved. In Russia they know how to do well, but often poorly accompany production processes on the way to the final consumer. The service sector has not yet emerged from its infancy, and in fact during the crisis it is her work that helps the manufacturer to remain competitive even with the high cost of goods.