One of the questions, which, alas, often worries many users of the global network, is: "The speed of the Internet has dropped, what should I do?" Of course, you can ignore what was noticed and not take any action to solve the problem, however, paying the full price for a service that is provided only partially is not always reasonable, especially when it comes to home connection. At the same time, practice shows that sometimes users who do not fully understand the features of the equipment of the provider contact the office of the company that provides access services, claiming that the Internet speed has dropped, and is indignantly demanding to restore everything. At the same time, in the process of clarifying the circumstances, it becomes clear that the reason lies in the features of the owner's computer, and not at all in the provider. Unpleasant situation. To avoid it, we will consider the procedure that should be taken if the speed of the Internet has fallen.
Not forgetting the units
Most beginners determine the speed using a torrent client. That is, they include the simultaneous download of several files in the program, remove all restrictions in the settings and look at the total performance indicator. Although this method is quite effective, without taking into account a number of features, it cannot be completely trusted, claiming that the Internet speed has fallen.
One of them is the dimension of data packets. For example, if the connection to the network is carried out at a tariff speed of 100 Mb / s, then the torrent client with full right can show a much smaller number - only 11 Mb / s. There is no deception in this case. The fact is that “100” is megabytes per second, and “11” is megabytes for the same unit of time. The classic marketing solution to attract new customers. Recall the basics of computer science: 1 byte contains 8 bits. That is, in this example, 100 megabytes / 8 = 12.5 megabytes.
Measurement rules
Before contacting the provider's support service with a complaint that the Internet speed has dropped , you need to test the connection. To do this, there are many free resources on the network that check online. When performing the test, you need to close all programs that use channel bandwidth. In the results window, you need to pay attention to "ping". This parameter indicates the amount of delay between the transmission of information packets. For optical networks, ping in the amount of 5-20 ms (ms) can be considered the norm, for a good twisted pair cable from 20 to 60 ms, and wireless signal transmission technologies are characterized by increased delays, but usually no more than 300 ms. Thus, if the “ping” reaches thousands of units and does not change significantly for several days, then this is an occasion to contact the provider.
Some reasons for slowing downMost often, network performance drops due to a malfunction in the connections and connectors. So, for example, by accidentally hitting the case of the system unit, you can not suspect that the plug has come loose from the latch, and the connection is broken. No less common is the breakdown when the twisted pair is simply frayed with a door leaf. Each case is individual. Although, of course, it is possible that the problem is on the side of the provider.
Intermediate Equipment
Sometimes users complain that the Internet speed through the router has dropped. The procedure in this case is as follows:
- connect the cable directly to the computer, bypassing the router (router);
- check speed;
- Correct the configuration of the device, return to the factory settings;
- if necessary, update the firmware of the device, take care of sufficient cooling.