The well-known program for installing remote computer control TeamViewer has recently become more and more often produce a connection error. Unfortunately, there are quite a few reasons for this, and to offer a universal way to solve the problem is not so simple. But in this article we will try to help you fix the problem, when TeamViewer does not connect to another user, it generates a network error.
Work in TeamViewer
How to fix the problem will be described below, now it’s worth telling how to connect to the computer through TeamViewer, because maybe you are not doing it right, which is why the problems arise.
So, to start, run the program itself, by the end you should see a window in which your ID and password are indicated in the "Allow control" column, if this is not so, then most likely you are on the wrong tab. At the top of the program, click on the "Remote Control" tab.
Next, in order to connect to another computer, you need to pay attention to the "Manage computer" group. In it you should enter the ID of the computer to which you will connect, select the type of connection (remote or file transfer) and click the "Connect to Partner" button. After that, a window will appear in which you must enter the password; the user of the other PC should tell you that.
After all the steps taken, a connection should be established, and you will see the desktop of the OS to which you are connected. If, following this instruction, you have not reached the desired result, then try to find a solution below in the text.
First reason: the version of the program is outdated
The reason TeamViewer cannot connect to the remote PC may be an outdated version of the software. As you can easily guess, to fix the problem, you just need to remove the outdated version of the program, download a new one and install it.
Having done all these manipulations, try to connect to the remote computer again - everything should work properly.
Second reason: firewall
For Windows users, TeamViewer does not connect to another PC either due to problems with the firewall. This system utility is able to block the program access to the Internet. To resolve this cause, follow these steps:
Log in to the firewall. To do this, open the "Start" menu and click on the "Control Panel" button in it. In the panel, select the "Large Icons" display and select "Windows Firewall" from the list.
In the left side panel, find the line "Allow interaction with the application or component in the Windows Firewall" and left-click on it.
In the window that appears, you need to find the names of the programs in the list and check the "Public" column. More precisely, this process is displayed in the image below.
After all the manipulations done, click the "OK" button to apply all the changes and try connecting to the remote PC again. The problem when TeamViewer does not connect should be gone.
Third reason: Internet connection problems
Knowing how to connect with TeamViewer to another computer, this is still not always possible due to network problems. There can be many reasons why the Internet does not work properly for you. The provider may be the culprit, or maybe all due to mechanical failure, it is impossible to say for sure. Now we will tell you how to check the Internet connection on your computer to make sure it contains a malfunction or not:
In the right part of the taskbar, click on the Internet connection indicator.
In the small window that appears, it will be written whether there is an Internet connection or not.
Here is such a simple instruction in two stages. If instead of "Connected" something else is written, then feel free to call the provider to tell you options for solving the problem.
Fourth reason: technical work
Continuing to understand the question of how to connect via TeamViewer to another PC, if an error occurs, we cannot ignore the presence of possible technical work of the program servers. To make sure of this, you just need to go to the developers site - usually, when scheduled work is carried out, a mention of this hangs on the site. If this is true, then you can only wait - by the way, the time may be written on the site for an approximate end.
Fifth reason: program breakdown
Having gone through all four possible causes of a malfunction in connecting the program, in the end we can only assume that the program itself is to blame. It is not known for certain why this happens and what is connected with this, however, the "treatment" of such a problem is known. By the way, it is similar to the first reason: you need to completely uninstall the program, then download it again, be sure to from the official website of the developer, and install it back to your computer. After completing all these steps, try to contact another user again, this time everything should go successfully.
Conclusion
So we analyzed the five most popular reasons for which the program gives an error when connecting to another user. I would like to believe that some of them will help you, however, to my great regret, there is a possibility that there are much more reasons than was given in the article.