A social network called VKontakte has been popular for a long time. Constant updates, original design and many other factors made this social network one of the most popular products on the virtual market.
VKontakte: a little about the nuances
What factors triggered such a stir? It's simple: the site design is beautiful and concise, there are a lot of game groups (for example, unlike Facebook), a convenient online / offline audio player - thanks to similar functions, VKontakte has become very popular. It was also served by convenient and cheap advertising, flash games and much more.
However, very often with all the above functions and capabilities all sorts of problems arise, or a question pops up that only the VK developer can answer, or rather technical support. She answers rather quickly, but, unfortunately, not always qualitatively. In any case, the work of the moderator can be appreciated. After that, you can file a complaint with the moderator or praise him / her for a quality response. How to write to the VKontakte developers, we will understand in this article.
Fast reaction
As a rule, moderators respond promptly. If you write them on business days, you can get a quality answer in a few hours. But sometimes it happens that workers respond extremely long. During this time, the user independently solves the issue, and the moderators still do not answer. Many people are outraged by this fact, but it should be borne in mind that every day millions of requests come to the technical support service and you need to respond to everything, and this takes time. Do not forget about this and often send repeated requests. Acting in this way, you can remain unanswered for a long time, because the applications are checked in turn, so each new message moves the user away from the quick response and interferes with the moderators.
How to write to the VKontakte developers and why might this be needed? The answer is simple: for any questions, incomprehensible or controversial situations, you can contact technical support. Employees are obliged to help if there are errors in the site, in case of account blocking for no reason (required to unblock the page), so all disputed issues on the site are resolved through this service.
Keep in mind that in the interface of the VKontakte social network, the call for help button is quite small and well hidden, so it’s sometimes difficult for beginners to find it. And yet, how to write to the VKontakte developers? In this we will understand a little lower. We also consider how to properly apply.
Instruction manual
So, now let's move on to how to write VKontakte developers step by step. In order to apply and get a specific answer, you need to fill in all the necessary fields, following the instructions.
- You need to go to the VKontakte website, and then visit your account. Do not forget that you do not need to spam messages, as this will not help speed up the response.
- Next, you need to enter the necessary request in the field called "Ask a Question". Moreover, it should not be in the FAQ (list of frequently asked questions). After that you should select the function "Write to us".
- By selecting this item, you can contact the developers. The user is informed how long it takes to process the request. On average, it takes about 18 hours, but this figure is constantly changing and not always for the better, so you should not count on a too quick answer.
How to apply
Contacting the VKontakte developers is now clear, but there are some features that can be followed by moderators to respond much faster. Special attention should be paid to these nuances. How to apply? After completing all the instructions, it is time to fill out the form directly. It is necessary to formulate the right topic and describe your problem so that the right specialist contacts the user, that is, the one who understands this answers. That is why it is worth thinking about how to properly fill out an application. It is necessary to describe the problem as concretely as possible, if there are difficulties with access or a mobile number, you must definitely indicate the phone that is associated with the account. Also, do not forget that you can attach screenshots, and this will greatly speed up the solution to the problem.