Why can not I open a dispute to "Aliexpress"?

Buying goods on the Aliexpress website has long been a part of the everyday life of many people. In the Chinese online store you can find almost everything: from a small hairpin to furniture. Making and paying for an order is not difficult. All processes are simple and understandable even for those who use this service for the first time.

Most often, buyers complain about the delivery time. Parcels from China can be on the road for several months, and sometimes even get lost. In such cases, site moderators provide customers with the opportunity to open a dispute and return part or all of the money. But sometimes users complain that they can’t open a dispute to Aliexpress. Do not panic, most often the cause is a technical malfunction. But sometimes the fault lies with the buyer.

“I can’t open a dispute to Aliexpress. In what cases is the buyer to blame?

When the delivered goods turn out to be of poor quality, does not correspond to the description or does not reach the destination at all, the buyer has only one way to return the money: open a dispute. But some users have problems at this stage: they can’t open a dispute to Aliexpress. Before blaming the technical support of the site, you must make sure that the error was not made by the buyer.

The user cannot open a dispute to Aliexpress if:

1. After the deadline for the delivery of the goods, more than fifteen days passed, and the buyer did not extend the time on time. In this case, the transaction is automatically closed.
2. While viewing the details of the order, the buyer accidentally confirmed the receipt of the parcel. The transaction is also closed, and it is impossible to open a dispute.
3. The buyer will not be able to count on the continuation of the dispute if the seller’s terms were accidentally accepted.

In such cases, users can only leave a negative feedback to the seller in order to warn other buyers.

How to open a dispute on Aliexpress? Error System is busy, try again late

Many users complain that after filling out an application for opening a dispute, the site issues a message about the system’s “employment”. How to open a dispute on "Aliexpress" in this case?

There are several ways to solve the problem:

1. Wait for the system to work.
2. Contact technical support operators for help.

Before contacting technical support, the user needs to prepare for the dialogue. The buyer must take screenshots of each stage of creating an application for opening a dispute and save the images in a separate folder. There must be a screenshot of the error.

Communication with the technical support operator

It is believed that online support is available in Russian, however, communication with operators will occur only in English. Therefore, in advance you can open the tab with "Google translator."

In dealing with operators, there are several difficulties:

1. The service is not around the clock, so there may be a delay in response.
2. The timeout is three minutes. Thus, if the delay between messages is more than three minutes, the user will be "kicked out" of the chat.

Although the operators answer in a foreign language, their remarks are simple and understandable. Buyers should fill out response messages in the same form: short and simple messages. Most often, after contacting technical support, the problem is solved within an hour.

The main mistakes when creating an application for opening a dispute

When the parcel got lost along the way or the goods turned out to be of poor quality, there is no need to think about whether it is possible to open a dispute to Aliexpress. Not possible, but necessary. But sometimes, when making an application, buyers make small mistakes that prevent them from completing the process. Below are the most common ones:

1. In the message window, characters in Russian were lost. The valid language is English.
2. You should not copy text from a translator, it is better to retype it manually.
3. It is recommended that you put a period at the end of the text message.
4. Depending on the reason the dispute was opened, the user must add photo or video confirmation to the message.
5. It is necessary to carefully study the acceptable formats for photo and video attachments, as well as their maximum size.
6. If the buyer wants to return only part of the money, then the fractional part of the amount is indicated after the point. For example, 5.30 dollars.
7. The user needs to allow the site to display pop-ups.

A careful reading of the instructions will help to quickly fill out an application for a refund for low-quality or undeliverable goods.