Comfortable flight conditions, friendly service of the aircraft team, understanding from the airport staff and showing respect for the client - is this not required for airline passengers in order to get a good opinion about them and continue to use their services in the future? However, unfortunately, many of those who often use the services of air carriers have negative experiences that are better than positive ones. What are such unpleasant impressions connected with?
As a rule, customers are outraged by the rude attitude on the part of the staff, pressure at the time of the offer to purchase additional services, lack of informing passengers about a change in the schedule of his flight, inability of airline staff to provide assistance in an emergency or elementary unwillingness to help the passenger. All this extremely negatively affects the reputation of airlines. How should you act so that your flight does not become the main stressful situation of this month? You need to devote some time to the process of choosing an airline, cooperation with which will bring you extremely pleasant emotions. What needs to be done for this? Carefully study not only information about the available offers for your chosen dates and directions, but also the reviews of real airline customers who can tell the truth about the level of service and condition of the aircraft. Many, having done this, opt for the Sibir carrier (airline). The reviews of 2015 and 2016 will help you to get the most complete picture of the current affairs of the company and its methods of working with passengers. This information will be considered in more detail later in the article.
About airline
The modern brand of Sibir Airlines is S7 Airlines (it has been operating since 2005, although in general the history of Sibir began back in 1957). The main air hubs are Domodedovo (Moscow) and Tolmachevo (Novosibirsk) airports. The carrier in question has already acquired regular customers who are not tired of leaving positive feedback about the airline's services. Siberian Airlines S7 operates flights in a number of different directions to all corners of the globe (more than one hundred and fifty countries).
There is another important difference that characterizes Siberia Airlines. Reviews report excellent aircraft condition. Their average age is only eight years. Today in the company's fleet there are sixty-six foreign-made aircraft.
The airline provides many services that simplify the process of ordering, buying and paying for tickets, and a loyalty program for regular customers.
Siberia Airlines (reviews report a positive attitude of customers to this fact) received many prestigious awards for the quality of their services. In 2014, the carrier in question became the best on domestic airlines. In 2015, S7 Airlines became the best Russian airline according to the international tourism organization.
Reviews
For many passengers, Siberia Airlines has already become their regular carrier. The reviews of 2016 contain a lot of positive feedback about flight safety, comfortable modern airplanes, an excellent menu, friendly staff, ready to meet if necessary. Customers had an opinion about the company in question as a reliable carrier. Also, many are attracted by affordable ticket prices, which also reflect the reviews about Sibir Airlines - S7 Airlines. Also, customers are pleased with the expanding list of available flight destinations and incredibly convenient departure times (the company offers many comfortable morning flights).
Interestingly, Siberia Airlines is considered to be one of the most punctual airlines among travelers. Passenger reviews report that her planes always arrive on time, or even in advance. What can not but rejoice, because it allows you to plan your own time with confidence.
Many people like the bonus program that Siberia Airlines offers (S7). Reviews report that it is thanks to her that many become loyal customers of this carrier.
Other passengers are delighted by the professionalism of the airline team in case of force majeure situations. Customers are cared for and provided with everything they need, they are instructed and help to easily reach their destination. Does Siberia Airlines always act in this way? Employee reviews confirm that such an attitude towards passengers is not only their official duty, but also personal aspiration. The individual service items of the airline in question will be described in more detail later in this article.
Reservation
C7 (airline) provides an opportunity for its customers to pre-book a ticket for a specific flight. This can be done directly on the airline’s website. To do this, you must fill out the necessary forms, which you will find in the tab "Flights". In the same section of the site there is an opportunity not only to book, but also to buy and pay for a ticket. If the money for the purchase is not transferred within a certain time, the reservation will be canceled without warning. The time allotted for payment ranges from three to twenty-four hours. In most cases, this depends on how much time is left before departure, and what tariff is applied in this case.
check-in
You can register for S7 flights online. This opportunity is especially appreciated by passengers who seek to save their own time as much as possible. How does this happen?
In this case, the boarding pass will also be generated online. It will be sent to you in an SMS message or by e-mail. Such a coupon can be independently printed directly by the passenger. It must be taken with you to the airport. Regular registration also remains available.
Luggage
Reviews on Siberia Airlines report on comfortable luggage transportation conditions for the airlines in question.
So, there are certain rules under which a passenger does not pay for the transportation of his belongings. They differ for different classes of service and tariffs. Among them are the following.
For passengers traveling in economy class, there are two fares: basic (includes the carriage of hand luggage weighing up to ten kilograms) and flexible (luggage weighing up to twenty three kilograms and hand luggage weighing up to ten kilograms).
There are separate conditions for business-class clients: basic tariff (baggage allowance up to thirty-two kilograms, hand luggage up to fifteen kilograms); flexible tariff (two luggage for thirty-two kilograms and hand luggage up to fifteen kilograms); A child under two years of age who travels without a separate seat can carry up to ten kilograms of luggage.
In an Aeroport
All that is needed for the well-being of its customers is sought by the Siberia Airlines. The reviews, however, indicate that some unpleasant situations arise in cases where the passenger does not know how to act upon arrival at the airport. The first thing to do is go to the check-in area and check in your luggage. After that, taking hand luggage and having a boarding pass with you, you can go through security control and board. There are separate facilities for servicing officials and delegations. These kinds of services are paid. However, such customers are also required to go through all the formalities applicable to ordinary passengers. Their delivery to the aircraft is the last, and the landing is the first.
Flying envelopes
Despite the fact that digital technologies today have become a key link in the functioning of the business sector, this fact does not reduce the use of paper documents. It is for customers who need to send this kind of documentation that Siberia Airlines offers a special service. Reviews of this service - Flying Envelopes - indicate that this service is functioning perfectly: safely and without interruption.
How it works? You should contact a specialized pick-up / drop-off point at the airport, present there an identity document, conclude an agreement on the provision of appropriate services and hand over the envelope or package with documents to the carrier.
S7 priority
Siberia Airlines offers some special services to its passengers. Reviews highlight S7 Priority. Customers say that this service offers many opportunities for their new trips. The whole family can earn miles. Passengers receive bonus miles constantly: for car rental, a variety of purchases, flights, hotel reservations. With their help, you can upgrade the class of service or exchange them for any airline tickets.
Miles can be shared with family and friends. They can be exchanged for flights from sixteen airlines. They also provide additional privileges.
New members receive five hundred welcome miles after the first flight with the airline in question.
Business Class
Siberia Airlines (reviews of 2016 pay special attention to this moment) carefully cares for those who are most demanding on their own environment and want their service level to be close to the maximum. That is why airlines offer to purchase business class airline tickets for flights of various directions.
What are the benefits for passengers traveling in this class of service? A separate toilet room is allocated for them. The seats are wider and more comfortable than usual, and the distance between them is sufficient for a comfortable trip. The position of the back of the chair is perfectly adjustable, and sometimes you can also use the footrest and adjustable armrest.
The staff will take care of comfortable sleep and relaxation in the cabin. Pillows and blankets are offered, as well as wardrobe services so that extra items do not interfere with the flight.
Employees working with business class passengers take special courses that help them take the most professional care of their airline customers.
The menu for travelers is developed by a team of experienced chefs. It is updated twice a year. The menu matches the tastes of even the most demanding customers. The team offers to try cold snacks, hot dishes, soft and alcoholic drinks.
Passengers will be able to entertain themselves in flight using a variety of print media.
Also, first-class passengers can carry more baggage with them; all formal procedures are carried out out of turn; airport business class services are available. For such clients, separate check-in desks are provided at the airport of departure. In any case, business class passengers are served out of line.
Passport control and safety control of travelers who fly first class are also carried out in a special way. For this, separate zones are intended. There is no need to remove clothes or shoes. If at some airport there is no separate zone, then all pre-flight formalities will be carried out out of turn.
Business class passengers are delivered to the ramp by special transport, which provides additional comfort.
Generalization
Although it is extremely difficult to choose a worthy air carrier today, it is still possible to find someone whose services will be a good combination of price and quality of service. To do this, you just need to make some effort. Many, having studied information on the Web and reviews, decided to use the services of Siberia Airlines. Why? The reason for this was reasonable ticket prices, modern reliable aircraft, a wide selection of destinations, sincere concern for passengers by the airline staff, flight comfort, tasty and high-quality food, attention to customers both at the airport and during the flight. It is necessary to make a decision reasonably so as not to regret it after the flight. Especially if you plan to travel with a small child or send an unaccompanied teenager. In such cases, it is important to be confident in the professionalism of company employees.
It is also important for passengers to follow the schedule established by the air carrier. This will help to avoid many unpleasant situations that could arise as a result of its violation.
Choose the right one, travel with comfort!