One of the most popular instant messengers in Russia, WhatsApp, continues to increase the audience of its users. The developers tried to add all the desired functions to the application, while at the same time maximizing its performance. However, there are times when WhatsApp does not work. It is necessary to understand the reasons for the breakdown.
No connection
One of the common reasons why people wonder why WhatsApp isn’t working is the lack of network connectivity. Without noticing how the Wi-Fi connection has disappeared or amid a low signal level, you might think that messages are not sent due to some kind of system error. However, this is not a mistake at all - the application simply cannot transmit the data of the dialed message due to the lack of reliable communication. To solve this problem, it is worth checking the network connection - find the place where the phone will catch the network or reconnect.
Network problems
If the network connection is stable, and WhatsApp does not work, then another reason that is not related to the application itself is the network problem. Often, when connected to Wi-Fi, the connection of the router itself with the Internet disappears. In this case, even a high signal level will not be able to provide data transfer.
To solve this problem, you should either make a reconnection - an incorrectly configured router can incorrectly distribute addresses, which causes problems with data transfer or look for another way to connect to the network. It is worth noting that some providers may block WhatsApp data transfer. Therefore, in the case of normal operation of the rest of the applications, it is worthwhile to contact the operator with a question.
Seven troubles - one "reset"
In the event that WhatsApp stopped working during the conversation, while all possible problems with the network are eliminated, the cause was probably a violation of the application process itself. Often the messenger stops responding to user actions due to insufficient memory. In this case, you should try to delete unnecessary files in the phone’s memory - this is where all the application data is saved, or use special utilities to clear the unnecessary cache that fills the device’s memory.
Another way to solve this problem, as well as a number of others that are not always able to diagnose, is to simply restart the smartphone. In this case, the device’s RAM will be freed up and WhatsApp will start working. Another "restart" can help - updating the application. If a new version is released, you should try to use the "offer" of the developers and get a more "strong" version of the messenger. In each update, programmers fix a number of bugs and shortcomings, due to which WhatsApp does not work stably, and there is a possibility that this case will also be among them.
Reinstall application
If the measures described above did not help, then more radical measures will have to be used. The smaller of them is resetting the application to the initial settings. Some user settings can lead to an overload of the application, and resetting them will allow the messenger to return to working condition.
Well, the most global measure that can be used when WhatsApp does not work is to uninstall and reinstall the application. A complete reinstallation will completely clear the phone memory from program data. And if the problems were exactly in the messenger, then after the second download, WhatsApp should start working.
It is worth noting that if WhatApp does not work immediately after the first installation on the phone, then it is likely that an application version is used that is not intended for this operating system or device. In this case, you should look for a suitable version of the installation file that should solve this problem.