A cell phone is an essential attribute of every modern person. If you do not prefer to live in the lap of nature surrounded by pine trees, you definitely need a mobile phone. However, the choice of telephone is followed by the choice of the carrier. If you choose the services of the MTS operator, do you know everything about your capabilities? This is what we will understand today.
Help desk operator MTS
From this point, you need to start choosing your operator. If customer support is at a high level, then you will solve any problematic issue, and you are unlikely to have any complaints about the quality of communication. So, how to call the MTS operator from a mobile phone? Why do you need this information? For such a call, there are a lot of reasons from ignorance of your own balance to the loss of a SIM card, advice about roaming and so on. Let’s immediately understand in what cases it will be useful to talk with your service provider.
Reason to call
There are a number of situations in which this important call will help you.
- You lost your phone, ruined the SIM card, and your mobile phone was stolen. In all these cases, you will not know what to do. Meanwhile, a call to the operator will not only help you calm down and concentrate, but will also tell you how to restore the SIM card, how to deal with lost but important contacts and where to turn about the theft. Any advice in such a situation will not be superfluous, especially from an experienced person in these matters.
- You can always get technical support. For example, you cannot turn on the Internet browser or want to change the dial tone. In all these situations, you need to contact the Contact Center. How to call MTS operator from a mobile? We will talk about this later.
- You need advice on communications. For example, you are going on vacation and plan to activate the roaming service. The operator will advise you on tariffs and prices. It will be faster than if you knew all the intricacies yourself.
- You need additional services. Almost always, you can connect everything you need by sending special codes and messages, but finding this information is quite difficult. Calling an MTS operator from a mobile phone is very simple, and in a matter of seconds it will fulfill your requests, connect SMS message packages, activate bonuses and so on.
How to contact
And there were some conditions.
- If your number is registered in the MTS networks (it doesn’t matter, in Russia, Ukraine or Belarus), you just need to dial the short number 0890. The call will be free.
- If you are in roaming, you can call the Contact Center for free by calling + 7-383-213-0909. Note that you need to dial from “+7” so that the call is free and arrives at the address.
- If you need to call from a landline phone, you simply dial 8-800-250-0890. This call will also be free. The same applies to mobile phones connected to other mobile operators. Such a call will also be free. This information will be useful if you lose your phone, when you need to urgently block your number from scammers.
- You can send a fax to the Contact Center by calling 8 (3919) 49-00-14. However, you can also request information or services.
- You can also send an email to info@sib.mts.ru indicating your request.
Services to individuals
The contact center deals with the following issues:
- tariff plan change upon request;
- connection or disconnection of additional services and options;
- technical support for various offers and current promotions;
- change of phone number;
- lock the phone for a specific time.
The center also advises on all possible issues, for example:
- debiting money from the balance of the phone;
- payment procedure for a certain service, tariffication;
- call detail request;
- connecting a number or temporarily disconnecting it;
- room service and everything related to it.
Services for legal entities
If you are a legal entity, then you can get access to the full range of services knowing the code word. If you know how to call the MTS operator from a mobile, but accidentally forgot the code word, then you can change it only with a personal presence in the company’s office. The list of services is identical to the already mentioned. Plus a few extra ones. For example, you can choose the method of delivery of bills.
By fax or email
If you contact the Contact Center in this way, you can expect services to be connected or disconnected, help to change the number, your data and tariff plan, block the phone at the right time, or cancel the lock. In addition, legal entities can change the password for Internet services and the delivery address of bills.
Talk about the cost
You already know how to call the MTS operator, but you need to know about one interesting point. Oddly enough, the fact that the call is made for free does not mean that you will not have to pay anything. If the service that you ask the operator for can be made by you through the self-service terminal, then you will pay 10 rubles for it. This does not apply to simple consultations, but this includes, for example, connecting additional options. That is, even if the price list states that the connection to the service is free, you will still be charged 10 rubles for the operator performing this procedure for you. In this regard, it's time to talk about how to do without a Contact Center, and you can do this in a variety of ways.
Other solutions to problems
Instead of calling the operator, you yourself can solve many problems without resorting to his help. There are tons of options for this. You can always choose the most convenient. It also depends on whether you have access to the Internet nearby, whether you can type text messages, and how to top up your phone balance. Let's start with the simplest - text messages.
We manage SMS services
This is a free resource available to anyone at any place where he has a telephone connection. No settings will be required, and to find out special codes that allow changing tariff plans and connecting options, you can only send the number 2 to number 111. Upon this request, you will receive a complete list of services that you can get using this method. If you sent an application to change the tariff plan, and this is impossible for technical reasons, you will receive a response: "This request cannot be fulfilled." However, nothing will be deducted from your balance sheet. You can also find all service codes on the operator’s website. This method is available even to a child, and you can use it, for example, on a trip.
Mobile assistant
Here you also do not need the MTS mobile operator number. The method differs from the previous one only in that you do not need to send anything. And instead of sending messages to number 111, just call him. This is also a free call. Following the automatic instructions, you can find out your balance, replenish it with a payment card, make a "promised" payment, and so on. Please note that when roaming this service is paid.
Electronic assistant
You can control your phone even from payment terminals. This is very convenient if you are used to replenishing your mobile balance in this way. So, without going far, you can change your tariff plan or activate a new service. However, not all so simple. To have access to this feature, you need to get a password. This can be done through a personal account or in person with a telecom operator.
Personal account on the site
The MTS operator, like many large players in the communications market, offers its subscribers a very convenient tool - a personal account. So you have access to more services, you manage your expenses in real time, you can control the location of your child and store your contacts on the network, which will prevent their accidental deletion.
Conclusion
No matter where in the country you are. If you have a local number and an MTS operator, how to call (St. Petersburg, Siberia or Moscow - there is no difference) in this case? Dial one short number 0890, for whatever issue you call. If the case is not so urgent, use other controls. Add services via text messages or short numbers, find out the balance by calling 111. All this greatly simplifies the scheme of interaction with operators. You will not need to listen to the entire voice tree that meets you before the operator is in touch. Extra money will not be deducted from you. You will always be aware of where your money goes, what you pay for. Now you know not just how to call the MTS operator from a mobile, but also how to do without these calls.