Rosneft employees take care of their customers and try to support them with the development of new loyalty programs. For example, such as the "Family Team", which allows you to accumulate bonus points when refueling or shopping at gas stations. Thus, this bonus program allows refueling with greater benefit for the client.
Reviews on the Rosneft Family Team will be presented in this article.
Program description
Points for this program are awarded when paying for fuel, services, goods in a store at the Rosneft gas station. They are credited to special cards decorated with the image of polar bears. The accumulated points can be used to pay for any purchase (fuel, product or service) at the Rosneft and TNK gas stations. In addition, points on the card give a 100% discount in stores that are partners of this program. The accrual system looks like this: for every two liters of fuel one ruble goes to the card, and for the purchase of other goods one ruble is accumulated for every twenty rubles paid. When making a main card payment for purchases in partner stores, 1 ruble is charged for every two hundred rubles in a check.
But before that, you need to activate the Rosneft Family Team card. Reviews on this subject are available.
Points remain valid for 36 months from the day they are credited to the account. If you do not use them, they will burn. The design of the bonus card with the image of the polar bear family was chosen for a reason. Rosneft is implementing a charity program involving the breeding and protection of rare species of animals in the Arctic, which are listed in the Red Book. The list of these animals includes polar bears, which need the help of people. So the image of the Arctic bears on the map is very symbolic. The bonus card is issued absolutely free of charge at any gas station of the company, just fill out the form. Reviews about the "Family Team" of Rosneft are of interest to many.
Bonus card registration
Passport data are not needed for this, the data indicated in the questionnaire are general in nature. Also in the questionnaire it is necessary to indicate contact details (phone and email address), once a month a message will be sent informing about new promotions at Rosneft gas stations and in partner stores. If you have decided to participate in this bonus program, then, having issued a card, you will become the owner of the main card, an envelope with a PIN code, two additional cards that are annex to the main one. The points accumulated on each of the cards are summed up on the general bonus account. That is why it is called the “Family Team” (Rosneft) bonus program. Reviews about it are mostly positive.
Additional cards
Cards issued additionally can be transferred for use to other family members, bonuses will be accumulated from cumulative purchases at Rosneft gas stations and in partner stores. A list of gas stations and store addresses can be obtained at any Rosneft gas station or downloaded from the company's website. When applying for a card, a specialist will ask you how you would like to use it: with or without a bank card. If you plan to use the program without a bank prepaid card, then all three cards can only be used to accumulate bonuses and apply them at gas stations and in stores operating under the partner program of the action. And if you use the kit with a bank card, you will enjoy additional beneficial benefits that will save you time and money. Rosneft's reviews of the Family Team will be discussed below.
Benefits of using this program
So, the main card that you issued in your name is a bank card belonging to the international MasterCard system. What privileges does she give? It can be used to transfer cash, pay for purchases, use online banking and much more. In fact, it is a full-fledged debit card that can become a reliable partner and will save you time, effort and money. Validity is five years from the date of issue. The exact date of termination as a payment instrument can be seen on the front of the card. But as a discount card, it remains yours forever. Even after the expiration date, you can use it to accumulate and write off bonuses. The loyalty card does not have an expiration date, this is one of the advantages of this program. It must be remembered that this card is exclusively your property and it can not be transferred for use to other persons. All information related to it, the number of points on the card, the list of gifts can be viewed in your account on the company's website. There is no fee for informing, as well as for annual card maintenance.
Card activation
According to reviews, you can activate the Rosneft bonus card “Family Team” in several ways: via SMS, by calling the hotline or in your personal account. In order to receive an SMS message, it is necessary to send the card number located on the front side to a short number. Then you will receive a message that it is activated and you can use it. If you will be activating in your personal account, then by going into it, you need to specify the card number in a pop-up window. After that, following the instructions, activate the plastic. When using the hotline, you need to dial a toll free number and activate with the help of an operator. After that, you will also receive an SMS message that the card is activated.
Reviews of the Rosneft Family Team confirm this.
Cash withdrawal
Is it possible to withdraw cash from a loyalty card? Of course, there is such an opportunity. However, there are limitations in the procedure for withdrawing cash through an ATM: you can withdraw up to five thousand rubles per day or not more than forty thousand rubles per month. When withdrawing cash, a commission fee may be deducted, depending on the bank to which the ATM belongs, so you should know about it in advance. There are also reviews about this.
It’s easy to activate Rosneft’s Family Team, but what if the card is lost?
Card loss
If you lost the card or in any way ruined it and it is unsuitable for use, you need to call the hotline by toll-free number. When calling, you must notify the specialist about the damage to the card, he must block it. Then, at any Rosneft or TNK gas station, you can very quickly (literally within fifteen minutes) restore access and get a new card with the same data as before and with bonuses accrued on it. If you have lost additional cards that were issued together with the main one, then you can restore them using the same scheme. This is a completely ordinary situation, you should not get upset and panic, experts will quickly restore everything. At the same time, which is very important, the card is restored completely free of charge, even if the loss did not occur the first time. Company employees always try to take into account the circumstances of customers and meet them.
Reviews on the "Family Team" from "Rosneft"
Almost all customers agree that the terms of the program look pretty attractive. Yes, and the procedure for issuing a loyalty card is very simple and does not require a lot of time. In addition, the system of accruing bonuses in rubles is encouraging, which allows you to navigate in the number of accumulated points, since earlier versions of bonus cards were not very convenient for settlements. Such a system seems to users more transparent, you can immediately see how much money is on the card. The possibility of spending accumulated points not only on fuel, but also on other goods or services at gas stations or in partner stores is also positively assessed. Attract special offers that are available to the owners of these cards. However, for so many customers, the inability to write off points from additional cards is an inconvenience. If there are several cars in the family, such a system is not very convenient, since the accumulated points of Rosneft (“Family Team”), according to reviews, use only one family member.
Conclusion
This scheme forces many customers to purchase the second set and use the main card already on it, and the additional ones remain as unused ballast. In general, if we talk about this service, then there are more positive moments when using this loyalty program than minuses. Everyone notes that this card is especially beneficial for frequent and long trips, for example, truckers who refuel often and in large amounts. For ordinary car owners, the card is less profitable, but since there is no need to make any special efforts to replenish the bonus account, many consider the program as a pleasant trifle. As a remark, it can be noted that some of the clients have difficulties with losing a card, gas station workers cannot restore previous data for a long time, and the procedure is very delayed. But this is a minus not of the bonus program, but rather of Rosneft personnel.
Family Team bonuses and reviews we reviewed.